Overall, my recent stay at this hotel was highly disappointing, a stark contrast to my experiences over the past seven years. Previously, I was always upgraded to a signature suite, but this time, the downgrade significantly impacted my perception of the hotel. From the outset, there was no one to assist with luggage or offer basic amenities like umbrellas or water at the entrance. The check-in process was merely acceptable. Upon entering the room, the Apple TV was not working, further detracting from the overall experience. The room assigned to us was in poor condition: the coffee machine was broken, the bathroom was plagued with mold, and the wooden bathroom door was water-damaged. Additionally, the sink faucets were surrounded by grime, the provided toiletries did not meet the expected high standards, essential items were missing, and the towels were overly worn. The cleanliness was also subpar, with dirty curtains and walls. On our second day, despite leaving the room at 10 a.m. and returning at 3 p.m., housekeeping had not serviced the room. The gym was disappointingly small and disorganized, the only multi-purpose machine was out of order, and there was no water available. The spa and its non-functional steam room further added to the disappointment. The breakfast area was too small, leading to queues, and the quality of the food was substandard. Despite the hotel's excellent location, the departure of my usual point of contact at the hotel seemed to reflect the overall decline in service and facilities. This hotel does not deserve its category 7 rating; it feels more like a category 3 or 4 at best. This marks my first negative experience here in seven years.
Przetłumacz