Home Sweet Home - Marais

Arrived at the apar**ent, 5pm in the afternoon, it was cheap so I wasn't expecting anything over fancy. The location was awful. It looked like a refugee camp outside, homeless men everywhere, not good when you're with teenage daughters. The apar**ent was very run down. Worse bit, bathroom, mould everywhere, and water leaking from the light fitting above the shower, as a result water all over the floor, this obviously wasn't a recent issue as per the mould everywhere, contacted the owner / management company, no response, not even an apology.

We made a booking through *********** 5 months in advance, when we landed we went to the place and called the company home sweet home so they can come and give us access, we tried contacting them for 2 hours while standing in the street in front of the apar**ent, finally he just replied to our message on Whatsapp and said they have overbooked and now they have no place for us, so I had to quickly find another place while in the street with my wife and 3 year old, ended up paying double as I was booking last minute. Stay away if you actually want a place in Paris , oh and I got my refund 7 days later after 5 phone calls and many emails to him and ***********

I have never given a bad review in my career until now. There was a spill in the bathroom when I arrived. The host never shared welcome material so i asked people in the building for the door code, the wifi password. I couldn't wait to leave.

WORST TRAVEL EXPERIENCE EVER - AVOID AT ALL COSTS! My nigh**are of booking an apar**ent with Home Sweet Home started the minute I made ny booking - it turned out to be my worst travel experience ever. Upon booking I recieved no confirmation or check-in information from the property company. After sending several messages I recieved an email I could not read in French. Since I needed the adress of the property and code to get in I texted the property manager who was totally unresponsive. When I finally got hold of him he was unpolite and arrogant. After more than 15 text messages and reminders following my arrival in Paris I finally got the adress to the property and told I could leave my bags there in the morning before checking in. I was then told I could not leave my bags until 3pm. Then this was later changed to 4pm. When I finally arrived to check in after spending half the day texting the manager (who refused to give me a call), I got an extremely arrogant and rude reply saying I couldn't check in since there was a double booking. I had now spent several hours texting the property company and running arround with three heavy bags in Paris. When I finally got hold of the manager by phone, I did not recieve any apology but an extremely rude reply saying this wasn't their problem. I had to find my own accomodation for the night. Home Sweet Home is not a serious company. Please avoid this place at all costs!