Yang_eric
6 czerwca 2024 r.
We had a great experience in this hotel. Everybody was very helpful. We had 2 incidents that were resolved quickly by the staff. I misplaced my cell phone and several people interacted with each other and with me to find it. Thanks to Anthony, Paul, Aileen and Victoria for their commitment to solve it quickly and effectively. With the use of cameras and the iPhone “find me” app, we were able to find it. Many thanks! The second incident was in our departure because the street was blocked by repairs and therefore Uber - that I reserved the day before - could not come to pick me up at the hotel door. Victoria talked to the driver in french and they agreed on a different pick me up spot a block from the hotel. Victoria and the other lady in reception helped us with our luggage and waited for the uber driver and left after everything was OK and we were on our way. Very impressive and professional. Thanks.
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