We chose this hotel based on the location and trip advisor reviews. Everything was accurate but we suffered a major safety incident and hope to prevent this trauma for future guests. 2 adults, 2 kids checked in at 10pm, dropped luggage in room and quickly turned around to go get something to eat. We could only find one of the 2 keys we were given. We ask the front desk if we dropped it or if it was returned, they tell us we must have just misplaced in the room. Go out, come back, no key still but everything seems in order and we go to sleep. I wake up at 145am to someone in the room. I scream and chase him out the door. My husband runs out door after him and can hear him run down 2 flights but does not chase him further. No hotel reception from 1030pm to 730am. We try calling the numbers anyway and then send an email asking for urgent assistance. No response. We decide not to call the police as we are trying to minimize further trauma to the kids and save the trip. We move the kids far from door and barricade door with the other beds and ourselves. In the morning we tell the hotel what happened and ask for a new room, they apologize, change the lock and give us new keys. They do not file police report for incident on their property or look at video footage. Upon checkout I suggested the following immediate security improvements to better ensure guest safety: 1. Stop writing room numbers on keys, 2. ID guests checking in, 3. Post after hours / emergency line next to each phone, 4. Upgrade to deadbolt lock in each room.
Przetłumacz