Helena
2 października 2023 r.
Stellar staff interactions, as always. Kind and friendly, as always. Before, if you arrived early, (and tired) you could check in reasonably early,(say 60-90 minutes) without an issues. This time, I arrived 90 minutes early and was forbidden to check in. The staff regurgitated the new rules that they were clearly being held to.....you CANNOT and WILL NOT check in early. If you do, there is a FEE associated with it. (This is NOT the fault of the staff, no malice intended.) Staff merely doing their job. BUT COME ON HILTON !!! 60 to 90 minutes early does NOT warrant nor justify more money for you. How about this....let people check in and get the process complete, but don't hand out a key until the golden check in hour....Just thinking out loud.....
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