When I entered my room at 11pm, none of the lamps (2 bed and 2 desk lamps) were working. There was no light in the room. The smell in the room was unpleasant. The toilet was dirty and leaking water. It automatically flushed every 5-7 minutes, very noisy. I videotaped the conditions of the room and asked the front desk lady to switch a room. She said the hotel was outdated and it was normal customers had to fix things by themselves. She asked me to twist the switches patiently. I rejected her suggestions. She then refused to change room for me. She would order maintenance the next day. I told her I couldn’t stay in such a dark and dirty and noisy room. She suddenly started to yell at me, shouting shut up. I was so shocked by such an action. She then went to the back office and didn’t respond to me. Everything was caught on the cameras at the front desk. Days Inn’s Customer care was very sympathetic and helped me file a claim against this employee and suggested me to talk to the hotel manager. To my another surprise, this hotel manager lied under his own surveillance cameras. He claimed that the lady had never shouted at me. That was simply her speaking style. Come on, even a 3 year old can tell speaking and yelling. He also firmly denied that the lady shouted shut up. With such an unreasonable and smearing manager, it makes sense that there were such employees with terrible attitudes. Be very careful before you book this hotel!
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