Hotel Boutique Posada la Basilica

This is wonderful property. If you like rustic and quaint this is the property for you!

Beautiful building and room very near everything. Terraza and on site restaurant are big pluses. Restaurant has great views of the city and lake, and the coffee and food are excellent. I used the room for remote work for a few days and had zero issues with Wi-Fi, even for video conferencing.

The staff was very helpful and

This place offer an excellent service

No parking as advertised

We arrived to find there was nobody to help us with our luggage, so we hauled it upstairs ourselves. (To be fair, it's only one flight up). Then we checked into the master suite, which is a strange affair with a spiral staircase leading up to a mostly useless loft area. (The upstairs has nothing but a couch and an old fashioned clawfoot bathtub). The main room downstairs has a king size bed with a comforter that might have come from Goodwill. The bathroom tile was faded and dingy. There was warm water in the shower, but not really hot, and the drain was very slow. (Take a quick shower or you'll probably flood the bathroom!) Bring earplugs, because there is traffic noise from a street just outside the window and noise from the restaurant across the courtyard. On top of that, the internet didn't work and we were given several possible reasons: It doesn't work when it's raining; we've been having trouble with Apple devices; or, the woman who turns it on wasn't available. Lots of excuses, no service. I was, however, able to do some work online in the lobby. Overall, this place is not so sweet.

I like the authenticity about the hotel, in keeping with the surrounding culture. I did not like that there was no parking left available in their parking structure, we had to park outside.

The front desk didn’t have our two rooms because they overbooked. One room was exactly like the photos online. Beautiful and comfortable, clean, spacious, with windows, curtains, a beautiful armoire, coffee maker, etc. The other was literally a dungeon in a basement with a lock on the front door and a toilet with no door located right next to the front door (as photos show). When we complained since the two rooms cost the same, the staff became confrontational and wanted us to pay double in order to move us to a similar room than the original reservation showed. They blamed ********** arguing they are the ones who assign the rooms. By then we were just laughing. Very unprofessional.

Good location.