Angela
11 lutego 2024 r.
The room was very spacious and clean and the bed was very comfy. Bathroom was large but nowhere to put toiletries. We stayed on a Thursday, Friday and Saturday. After going to bed on the first night, after about 10 minutes there was a loud burring sound which lasted about 10 seconds. This kept happening about every 2 minutes. After trying various things we found it was coming from the air conditioner. Hubby reported it that night around 10.45. We were told we could not change rooms as they were fully booked but it would be reported and fixed the next day. We had to turn off air con resulting in a very uncomfortable sleep as it was so hot. On the Friday we asked about 4 different staff members if it would be fixed but were only told that it had been reported and that was after they checked on the computer to confirm this. Friday night the same thing happened so it was another very bad night. Asked the staff again and it was the same answer. Asked who the manager was and was told it was Monica. Saturday evening when we returned after being out all day "John" told us that it had not been looked at and that Monica did not work on week-ends. Why did she not attend to it on Friday morning then. Another bad night with the heat on Saturday meaning 3 nights in a row leaving us totally exhausted with a 4 hour drive back to where we live. "John" suggested that we request some sort of refund. If this is not the place to do this, please advise. We must be due for something
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