Mark Twain Hotel

Great stay! It was really a nice hotel and the area is cozy. Ended up booking the same room for 5 more nights!

I’m disabled. The door next to handicap parking, broken. Had to walk around building, through a dark scary lot, over very uneven concrete, and a hill that’s difficult for me to climb. The front door only opens half way. There’s no luggage cart. There was no communication from the booking company to the hotel. Yeah, you guys! I paid extra for a 7th floor river view and extra towels and toiletries. The desk clerk said top floors have been closed because of pipe damage and flooding and have been for months! I paid EXTRA for a special stay, instead I get whatever is leftover! No choice but take the room, step onto elevator and trip! It doesn’t level with the floor. The room… Curtain didn’t close. It was completely broken! Phone, no dial tone. Bathroom, no soap, no towels. Desk clerk has us try another room. Not him, but us. That room hadn’t even been cleaned! The third room the fan wouldn’t stay on. The bed frame stuck out bruising my shins! The shower had no door just half a glass panel. The shower head too high to reach. I almost slipped through glass trying to adjust it! Everything in bathroom was wet afterwards. The toilet, toilet paper, sink, floor. This hotel is very dangerous!!! Also the first clerk said I could park next to the front door behind the concierge’s vehicle since I’m disabled. Next day new clerk said I can’t. I want my money back! I won’t be booking with them or YOU again!

We stayed at this property 10 years ago and really enjoyed our stay. Sadly things have changed. We arrived and cancelled our stay. It’s gone to pot sadly.

The elevators were slow and or not working Had to use stairs which was ok but there was no one at front desk throughout Just ok ok place Go here if you want the basics with no expectations Outside the lot was slippery after snow & no maintenance

The door by the parking lot was blocked off due to some snow. It was below zero but everyone had to walk around to get in. No shuttle to the civic center. No free continental breakfast.

We got to the hotel late in the evening to check in, waited a half hour in the lobby, no one ever came to the desk. We walked all over the hotel to find someone, there was no one around. Front door not locked, elevators not locked. We were forced to leave there in subzero temps to drive to another hotel. The most awful and unsafe experience.

Every thing is nice and clean.i have to come back to Peoria every 9 weeks for my wife's kemo I will definitely come back.thank you Mark Twain hotel very nice place to stay.

When we got there there was a line. Your understaffed took us 30 minutes to check in. One elevator was working. No caffeinated coffee in the rooms. No hot water till 10:00 a.m. disappointed

Hotel lost out reservation. Absolutely no help, just sorry don't have it. We updated our system and a lot of reservations were lost. As I stood there in disbelieve I asked so what do we do now. The lady behind the contour don't know, but we don't have your reservation. TERRIBLE customer service. Mark Twain hotel management seriously needs to reevaluate there hiring criteria for their staff. If you don't good luck staying in business because I would NEVER attempt to stay there in the future. I would sleep in my car. You have been warned and watch out for bed bugs. Read the reviews.