XiaoLianlong
1 marca 2024 r.
This stylish hotel served as a basis for our exploration of the Eje Cafetero, being a half-way point for the places that interested us. Although it is located in a Pereira suburb, it feels as if you are in the countryside. The landscaping of the gardens is exquisite, the hotel’s biggest asset. Having breakfast overlooking the mature tropical planting and listening to the birds was an incredibly calming way to start the day. There is a good-sized swimming pool in a more private part of the garden that was a joy to swim in. The staff put me off saying it would be cold in July as it was not heated, but I am glad I ignored them because the water temperature was perfect (and I am not one for swimming in cold water). We also enjoyed the private patio of our spacious suite and it was wonderful using the elegant hot tub surrounded by tropical shrubs. Dinner at the restaurant was probably the best we had in Colombia, congratulations to the chef. The wine selection was also great, and the coffee deserves special mention as, of the five different hotels we stayed in Colombia, this was the only that felt as if they were making an effort to honor the country’s coffee tradition. Customer service was a mixed bag: from indifferent and slightly infuriating to absolutely charming. I am talking about the same people here! I would say they are all really lovely people who need to be more aware of time. I suspect that most clientele are Colombians who come here for a relaxing couple of days and don’t mind if they have to wait 20 minutes to check in. We on the other hand were spending in the hotel precious time in-between visits to coffee plantations, local sites and walking in the Cocora Valley. Having to chase the waiters or the person at the front desk to check in or book a massage felt a bit tiresome - but when you managed to pin them down, they were helpful, smiley and graceful. The most disappointing thing about this hotel however is the noise insulation. It felt as if the ceiling of our suite was separated from that of next door by cardboard: we could hear absolutely everything and am in no doubt they did too. Overall, I would probably stay here again.
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