Mercure Perth on Hay

Lovely breakfast, essentially everything most things people might need. I booked a room with balcony, L4, overlooking Hay St. Room is of good size. Not impressed with the computerised checkin process. I think a humam has more passion than a piece of publicly touched up glass.. Especially after a long flight. Other than quoting my room number to a human gatekeeper at breakfast I spoke to nobody at the hotel. 2nd stay here. Not sure if I'd go for thirds.

The fire alarm rang at 4.20am on the first day stay we and other guests went down to the porch to gather. Some elderly guest with no shoe and no sweaters are standing in the cold .When the fireman left no annocement of the alarrm trigger cause and assurance is made.. The wifi is also down on the fifth day .0n the six day about 8 am the fire alarm is triggered again and the same situation happen again. The housekeeping is not done everyday and the trash is not cleared properly. Tea bags are not topped up and First time i cant get a shaver from a four star mecure hotel. The management should enforce on the fire safety sop for the safety of staff and guests.

Good Location Quick Self Check in Check out . CAFE and bar Downstair .Close to Public pai parking .

Conveniently located, friendly and helpful staff, good breakfast spread, relatively quiet surroundings.

Booked last minute due to my cancellation of flight. They have renovation during my stay so a little bit uncomfortable. Breakfast not included, pay extra for it. I had issue when check in, take quite long to solve, wait for almost 1 hour. The location at the heart of CBD, walked around at night to see Christmas light. Amenities standard, no laundry service at the moment due to renovation, asked receptionist and she direct me to laundry service nearby.

Booked 2 rooms in Dec 2023 for May 2024 stay. Was given rooms on 2nd floor looking out to rooftop & facing central air-con condenser unit. Considering the price paid, is definitely unworthy of it.. The rooms were not well maintained.

They gave us an upgrade at no cost which was fantastic.

Same kind of breakfast everyday and no helper for guests to assist luggage to and from room.

It was a little shabby, but you get what you pay for. The free coffee for being a member of their program was nice.