Ibis Bordeaux Pessac Route des Vins

Overpriced, decent location, just off the motorway, reception staff very professional and helpful especially William. The breakfast is average

I arrived at 20.30hrs when it was 3 degrees outside temperature and discovered my room heating was turned off and had not been turned on for my arrival. I turned the heating on and set it to 30 degrees and it made no difference whatsoever. The heating remained on all night but the room was still cold in the morning. The room was exceptionally cold and I had to sleep with additional layers of clothing to try to keep warm, and obviously I did not sleep well. I did not complain to reception as I had had a long drive and just wanted to sleep. In the morning I waited to speak to someone at reception but it was obvious I would wait a long time and I was short of time, so I had breakfast and departed for an early morning appointment. I can only comment on my room and breakfast and that's why I have given one star. Extremely disappointed.

Room was decent size, restaurant on site is a big plus! And food was really good for dinner and breakfast. Staff is very welcoming.

two nights for visit Bordeaux, location tram on walking distance. Hotel is near road whit lots of traffic.personal is very friendly and helpful.

Very good hotel. Nice comfortable room with good bathroom and a quiet night. Breakfast was a supplement and worth it. The Italian restaurant was too expensive for the average quality but ofcourse convenient when you arrive late. Excellent reception desk

no coffee maker in room no handicap rails in bathroom, as reserved, tub not accessable

The location was ok. Due to covid we did not have our room clean every day which was understandable but we did not get enogh towels or pillows. Otherwise everything was fine.

Stay was comfortable, but only after settling into the third room. The first room - the toilet flush did not work. OK, this happens. Reception upgraded me but gave me a room that when I opened the door, there was another person getting out of the shower. The third room was perfect. Before attributing a second room to a guest you should always verify that it is not occupied. And if reception work is done by a trainee the manager or supervistor should be checking the trainee's work. it was not the trainee's fault. this should not happen

Very nice hotel. Room nice and clean. Staff very helpful. The traffic noise is audable when the window is open but silent when closed with air con.