Extended Stay America Suites - Philadelphia - Airport - Bartram Ave

When we first came into the room the air conditioner did not work, we called and we had to call three times and did not change our rooms until three hours later. Their plan was to try and see if we forgot. The halls had a foul odor. We payed for a two bedroom room, and when we asked to be changed into a room with a working air conditioner it only had one bed. They charged a 100 dollar amount for the stay which they are supposed to take away, but they did not do this until we called.

From the rear side of the building i had to walk all around the building to go my room, rear entry has been unusable. Bathtub was clogged, floore had sticky dirt,. Check out time 10 am room keys stop working, when i tell everything to front desk she said i am fine and good to go🤔🤔 breakfirst table has some gonila bars those all are meshed

Very convenient and well priced for an overnight stay before an early flight. Would stay here again for the same circumstance.

We left immediately. They wanted a $20 per day charge to park, the staff was rude, and the place a mess. Pushing for a refund,

Property can use some renovations and better matresses.. you feel the springs hitting your back

The remodeled building was better than previous years. One improvement could be enforcement of handicap parking spaces. Non handicap vehicles in parking space reserved for handicap.

-Upon my arrival they sent me to a room the key wouldn't work. After the staff came to open the door, the room was supposed to be available and wasn't the bed was up. Staff sent me to another room when I first walked into the bathroom it was chips on the floor (I have pictures) it was dusty in the bathroom also and had stains on the sink. Poop splattered in the toilet it was very nasty I had to re clean everything myself. I traveled 6 hours to come stay at the hotel and it was nasty.

1) Rugs clearly haven’t been cleaned in a long time 2) bathroom clearly was not cleaned- soap scum in bathtub. 3) furniture and carpet stains 4)- bed linen was clean 5) receptionist was friendly and courteous Clearly the facility does not have a competent manager. We were told our room was checked by the manager before we arrived. If the condition of that room was acceptable to the manager, whoever he or she is, clearly is not qualified to be in that position.

I was not happy with this 1 night stay. I spent one night here with my mom and thought the kitchen/ room would be a plus however everything was missing. No drain stoppers Horrible toilet pressure No cups The air was minimum no matter what setting i put it on I paid for 2 queen size beds 1 was truly a queen and the other was a queen boxspring with a full sized mattress. I am not sure if all rooms are bad but 209 is.