Casa Del M Phuket - Newly Renovated

Terrible level of cleanliness! Terrible service! Remains of poop in the toilet of previous customers and flooding! The manager said I was lying! The cleaner yelled at me because she was upset that the room had to be cleaned! We tried to leave the hotel but they refused to return the money! Flooding in toilets, unclean water, unclean rooms, leakage from the sink and noise in the ceiling of pipes! We got the room dirty and that too after we were changed to a "better" room I asked in advance not to enter my room and I put a do not disturb sign on the door and yet when I was not at the hotel they entered my room and tried to fix the plumbing - unsuccessfully and left residual dirt from a knife and silicone from the sink!! Do not approach this hotel!!!

The room was outdated and the elevator was dirty at different times. The room also smelt like urine and one of the staff members tried to revoke the late check out I paid for, I had to speak to a different staff member to rectify this.