Centara Villas Phuket

I booked a pool villa and another sea view villa for my friends. As a seasoned traveller, this hotel is really a hit or miss. If you're lucky, you get a room with perfect views of the sea in front. But as for my friends and I, I'd say we got a partial view (considering it was rather blocked by trees for my friends). Private Pool Villa: Though the private pool villa was supposed to be (as stated) private, the room given had a balcony and pool in which everyone at the spa reception was looking at us when we were swimming. There's even a room beside us in which their balcony gave them an unblocked view of us in the pool 🤡. Do note that as the property is rather huge on a hilly terrain, it is tough for them to clean your rooms, and as such, the pool is rather dirty. There were people who came to pick the leaves above, but the small particles of dust and what not underneath were seen circling around when we tried to swim. Breakfast Spread: Breakfast is decent. There was nothing much here because there was nothing noteworthy except the croissants and bacon, which was really crispy and dripping in oil. Reception Service: On our check-in date, the male service staff who attended to us was a sweetheart. He accommodated our requests for earlier check-in and was all smiles. On a side note, huge big fat no to the lady who helped my friend checkout of him room. Literally, IT WAS RAINING for days, and they needed the umbrella to travel to the hotel restaurant for breakfast. Their staff kept the umbrella and never returned it when we asked for it (probably because they were busy with their breakfast service). But upon checkout, when we told the lady about the umbrella, she gave an attitude within this statement "So did you find umbrella? Yes or No?" It was like she wasn't listening to what we even said ... Only after we tried to leave a review to leave an HONEST opinion did she tell us it was fine. Horrid experience with her. All in all, I'll recommend booking a normal Seaview room or the spa room! Spa room would be amazing if you get rooms with unblocked views. Enjoy your stay, and stay safe if you're reading this! 🥰

The villas are old but kept clean and I am very happy with the place itself. There are two pools which were a bit buggy but otherwise clean (they are under trees so a few bugs is understandable). We also had 3 tiny geckos in our room so if you are scared of lizards be wary. The breakfast was really great with a lot of choice and was refilled quickly when requested. The initial service was great, especially coupled with the fantastic views we were very excited. The desk staff, especially the man who seemed to be a manager, were lovely and polite. However there seemed to be a disconnect between them and all other staff teams. We were very surprised on our second day when we came home at 2pm to find that housekeeping hadn’t been at all. We had requested extra water the day before so were looking forward to that being replenished (since it was so hot and we were obviously dehydrated), our beds being made and new towels being provided. We had none of that. We had to call and request housekeeping come, then of course didn’t want to be around when they were in the room so found a reason to go back out. We also had to specially request more of the “complimentary” water. After that fiasco we were of course then astounded the next day when housekeeping hadn’t come AGAIN by 2pm. When we called this time the desk staff seemed confused when we brought up the day before so obviously aren’t communicating well. This time they also took one of our towels? On a day I was very sick, it felt like pulling teeth to be able to buy bread and butter in the restaurant, despite having seen it at the breakfast. Our final annoyance was when checking out. Check-out is at 12, so at 12 we called for the shuttle to take us and our luggage to the front desk (it is a trek even without luggage). We waited for about 20 minutes and had to call a second time even though the shuttle journey takes about 5 minutes and supposedly runs constantly. We were lucky not to have a flight coming up but couldn’t help but imagine if we had. Overall we had a good time, but feel that for the price and how long the hotel has been running, the service was sloppy and should have been much better than it was.

Very good I really like this place comfortable however many mosquitos

We recently visited Centara for a family trip and were warmly welcomed by the friendly and professional staff. The resort has a great atmosphere, and our villa was spacious with a stunning ocean view. Most facilities and activities are located at another Centara nearby, requiring a short walk or drive. Despite this, if you're looking for a peaceful and relaxing getaway, we highly recommend staying here.

Enjoyed the stay there our family

I LOVE EVERYTHING