Malisa Villa’s Kata

Stayed in this hotel 5 years ago in 2019. It was much nicer back then, from services to staffs friendliness to the interior of the room. This is the only time I decided to come back to the Malisa hotel because the first time staying was really truly amazing. My boyfriend and I appreciated the surprised birthday cake and special room design prepared by the hotel staffs. Also you can tell that the hotel staffs tried their best to accommodate your needs and requests. However, this time we were a bit disappointed with the whole experience. My friend and I wanted to make a reservation for the spa and massage (since they were doing buy one get one free promotion) after we checked out the hotel on the same day (their spa only available at 2pm everyday) which means we won’t be able to do it before check out. Their staffs mentioned to us that we won’t be able to do it after our stay and not really willing to make adjustment to this and kept saying this is the hotel policy. They were still nice during the communication but I think in terms of flexibility, I think that could be improved. Besides, the interior of the room has aged quite a lot. Still not bad overall but you can clearly noticed couple of stains here and there. Lastly, on the day when we checked out the hotel, we had some communication issue with the grab driver and trying to ask hotel staffs to help for the communication. They told us that they were not Thai therefore they couldn’t help (which I believe they can’t easily find someone local among their team to help me out, this is what I called as good hospitality) but anyway, I was amazed by this and kind of confused why the hotel decided to hire staffs that aren’t local. I totally understand on travelling industry, sometimes you don’t necessary only hire local ppl to diversify the team but not even one local out of the two staffs in the hotel lobby? This is just not convenient to customers.  So i don’t think I will come back again, better go explore other hotel and villa.

The place is great and the staff was very welcoming and helpful. Still, I believe that a place that has such a great facility and pleasant atmosphere could be a little more extra care on some particulars. I didn’t had any big issues but in suite pools do require more attention on cleaning and maintenance and there were small details like forgetting to put clean face towels (the first ones were removed after the first night and none was put back until the end of the trip). Also refill of shower gel and shampoo. As I said small things and details that you expect taking into account the upscale level of this hotel. On the other hand, front desk staff and F&B were absolutely great! I recommend it if you want a place to relax, find peace and be a little in touch with nature although 5 min walk from beach and busy district. It’s really a “oasis” in the center of the now hustle bustle Kata that, honestly, have had better days.

Closed to the beach and restaurant 😀😀😀 Friendly staffs 👍🏻👍🏻and private swimming pool

It was 99% positive experience. 1% is a man from reception who is in charge of our check out. This person accused me and my wife for stealing bamboo slippers. In fact that slippers was a present from check in manager. Slippers price is around 2 or 3 dollars total and I don't need it at all. Not now nor then. But present is present and i collect it as a gift. Than checkout guy took it rfom my bag. All i want now is to buy this hotell and fire all guys from customer service. This is the story about how one person ia able to spoil one perfect week in just one last minute. I never forget the shame and tears of my wife.

Feel so welcomed in Malisa! The staff is incredibly friendly :) Also, the food is amazing

This was a nice facility. The staff was friendly. The breakfast was good and there were several options. It was great having a private pool and a bit more space. If you’re looking for an area outside of Patong that also has restaurants and bars, this could be a good fit. The price is great if you’re looking for a private pool. However, for the price point I found myself questioning whether I would have preferred a smaller room in another resort with sea view and a few more amenities. One issue was that they couldn’t make all of the drinks on their menu. They could only make mojito, Cuba libre or gin tonic. Aside from that, the food options for room service took an insane amount of time to arrive. We waited two hours to receive two sandwiches. We ended up just going elsewhere for food and drinks which is fine, but maybe they should adjust their menu and/or increase service capabilities. Overall I enjoyed the facility. I would maybe enjoy it more with a family or small group of friends.