Novotel Phuket Kata Avista Resort and Spa

This hotel is the absolute best for kids. There is a kids club, and also a kids pool with slides, water guns and free floats and balls provided. Every morning at breakfast there will be a costume mascot that will greet the kids. We had a lobster, dolphin and crab appear during our stay. Staff were also wonderful and helpful. Having a shuttle is a nice touch considering the steep uphill climb back to the hotel. I appreciate the sustainability efforts the hotel has put in. But my battle with the toothpaste was not ideal. I could not tear open the toothpaste packaging. The bed we had was super king size. Truly remarkable. My wife is a light sleeper so it made our trip even more pleasant. Overall I would say Massimo Bernardi the GM has done a good job with the place. From the activities, to staff attentiveness and even the maintenance of the place. There were even yoga sessions in the morning for those who are into it. And finally would like to thank for the cake in the fridge. It was a very nice surprise.

Reserved the Deluxe Seaview Room for 5D4N with my husband. From check in till check out, the service was exceptional. The receptionist (Mon) was fluent in english and escorted us to our room on the 5th floor. Unlike other hotels around, there’s an elevator in this hotel so you don’t have to worry about climbing the stairs. The bellboy also helped carry our luggage into the room and load our luggage into the car when we check out. Lobby: Cozy, with many sofas, pool table & foosball table. Room: Spacious room with partial sea view from the balcony. It also feels great to sleep on the cozy king bed after a full day tour. The TV only has cable channels, but we’re mostly outside so it wasn’t much of an issue. All the light switches & alarm clock is by the bedside which is very convenient. Smoking: They provide ashtray to smoke on the balcony. Bathroom: Spacious & clean, with bidet spray. Shower area & bathtub is separated. The water heater is easily adjustable and heats up very fast. Toiletries such as shampoo, shower gel & toothbrush is provided. Breakfast: Buffet style breakfast with Asian & Western cuisine. If you’re a muslim, do note that there are some pork dishes. You can avoid eating the porridge/bacon/meat. Surrounding: The hotel is situated on top of the hill away from the hustle & bustle. Hourly shuttle van to Kata Beach is provided for free. It’s possible to walk to the beach as it’s only 5 minutes away. However the slope is quite steep. There’s so much to explore while walking. Kata Walking Street & Karon Plaza/Beach is within walkable distance from the hotel. There’s also restaurants, ATM, minimarts, clothing stores & bars nearby. Central Phuket & Jungceylon is around 20-30 minutes by car. It takes about 1-2 hours to get here from Phuket International Airport depending on the traffic. Activities: VR games, yoga, cooking class & underwater scooter rental are available at additional cost. Staff: Very polite, friendly and fluent in English. Always greeted us with a smile. The restaurant staffs are very service oriented & housekeeping did a fantastic job in making up our room everyday. Cons: Insects on the balcony, especially lizards at night. Just close the balcony door & it won’t enter the room. Overall we enjoyed our stay and highly recommend this hotel.

這家酒店入住了3晚，之前看評價説對中國人不友好，其實挺熱情的，各種服務細節到位。搬行李，按電梯，照顧小朋友。的確老外很多，我們入住幾乎沒有看到中國人。雖然沒有水上滑梯，但是有小童俱樂部。娃在裏面和其他國家小朋友一起玩，交流下英語也不錯。 1.家庭房真的非常大，都在5樓，視野很好，陽台還能看到點卡塔海灘 2.離海灘很近，走路5分鐘，有陡坡，走路也行，不想走路就坐酒店班車 3.早餐好吃，偏西式，但是味道做得比國內五星酒店好 4.很安靜，都是老外在帶娃住。我個人下次還會再預訂。這家住了3晚、還在卡倫的翡翠海灘住了三晚，翡翠海灘中國人要多很多，但是入住體驗感，細節不如Notoval。比如房間的電器開關，這家床頭就有集中控制面板，翡翠海灘都還是物理開關、分佈在房間各地。洗手間也比Notoval小很多。其實翡翠海灘單獨入住也可以，但是先住了Notoval就有對比了。 5.如果是家庭親子，推薦這家。 6.很乾凈，餐廳點午餐晚餐也好吃。員工都非常激烈熱情、一直微笑服務 ，也很樂意給我們換泰銖小鈔，各種細節點贊。

The bathtub was dirty with stain when we checked in on the first day. After complaining to concierge, they could only change us to another room on the next day as the hotel was fully booked. When we relocated to another room at higher floor, there was issue with the door as it cannot be opened intermittently. However, the hotel was managed to respond quickly to get the technician to replace the battery in the door handle. The food options not as much compared to other 4 stars hotels but the local food are tasty. Stayed there for 4 nights and they prepared different food everyday. The kids love the kids room and the swimming pools. The kids room is clean but no staff was there in the morning session. Kids can enter and out freely. The swimming pools are well maintained and can see the staffs picking up dried leaves everyday. There was no life guard on duty though.

非常差的體驗，26號晚上12點左右到酒店辦理入住，現給了個沒有浴缸的房型，而且一進去就一股黴味，後來換到411，角落房，陽台正對着一堵牆，就是欺負國人，這個酒店應該是選擇性的希望沒有中國遊客，做老外生意為主。而且整個酒店不符合novotel標準，很老舊，維護的一般，那個坡是真的陡，不建議入住這裏。

Service was generally ok.. But one of the female staff was extremely pushy, which was a turn off, definitely not something we expected when we first arrived. She insisted that she “did us a favor” by giving us an early check-in (at this point, the tone and the delivery was already unpleasant) and we could only “redeem” the early check-in if we rate the hotel 5 stars on TripAdvisor immediately. We explained that we can and we will do the review after we settle down since we have just arrived, but she did not allow. We further explained that it’s also not fair to give a “5-star” since we have not even seen our room. But the staff insist that if we do not rate 5 stars on TripAdvisor right now, we will not be able to check in, and so there’s no early check-in. She advised that we can just rate that the lobby is clean and they provide hourly shuttle bus to Kata Beach. In a way, we were “forced” to give a great rating. In addition, the room had a bad sewage smell throughout our 4D3N stay, we did feedback to the hotel reception right checking in but the smell was still lingering. We made do by spraying our own air freshener/perfume to get rid of the smell. There were many flies near our bottom of our beds, but we only realized it the next morning. We did not open the windows at all. We informed the hotel and it was cleared by the end of the day, but the experience was already quite unpleasant. Breakfast was good.

這是一家服務非常差、環境很一般、蟲子很多、對中國人極度不友好的一家酒店，千萬不要再有人上當了！！！ 1. 酒店打掃中國人排最後，每天我們都是最後打掃，中間有一天沒忍住，給前台半個小時打了三次電話，根本就沒人來理我們，令人噁心的客房服務！ 2. 令人噁心的餐廳服務，晚餐點完半小時，沒上菜，喊來服務員，結果她説忘記下單了！服務員親口説她忘記下單了，重新下單要再等15分鐘！！！結果第二天早餐，另一個服務員（像是她們領導）還跑來問我為什麼昨天下完單不等菜上完，還不信她們服務員沒下單！真有臉説？ 3. 設施太老，蚊蟲太多，在坡上太累，極度不推薦。 總體感覺，這是一家對華人極其不友好的酒店，簡直就是垃圾！

服務一般， 一走進房間就有一股黴味，房間裏有很多蟲子，渾身都很癢。 設施很老舊，和200元的商務酒店差不多。 特別不推薦。

非常中肯的點評一下 酒店要走一個很斜的斜坡 對於帶孩子和長者家真的有點累 游泳池是很不錯的 服務態度也可以 早餐一般般 品種不是很多 重點説一下房間 我訂這個酒店的原因是 因為有親子房我覺得這個非常好 親子房是一張特大床加一張大床 房型我是覺得很好的 但是衞生真的太差了 洗手盆生銹 一直滴黃黃的生銹的水下來 最後一晚住的時候 晚上聽到房間有聲音 一開燈一照 竟然發現一衹老鼠在竄動！！是老鼠哦！！太離譜了吧我覺得 一個酒店住房出現一衹老鼠 搞什麼啊到底 最後還要三更半夜打電話讓工作人員來抓老鼠 整晚都沒睡好 除了無語還能説什麼？