Hotele niedaleko Picada Café Mirante, Picada Cafe

A few days of rest and relaxation....well, the rooms were large anyway. My wife and I have no words to describe the garbage served for meals at usery prices. But let's start at check in because management should be thrown in the pools then ushered out without towels! Arriving exhausted, a little girl Bruna stood behind the beautiful front desk with the impressive water fall behind her. ”This is going to be impressive, I thought.” Oi...which means hi in Portuguese. Oi, I replied. ”Your name?” Were the next two syllables that came out. (No welcome, great to see you. is this your first visit with us? Just what's your name. But what came next beats any check in I've ever seen or read about. Bruna begins staring at the computer screen while at the same time smelling her wet hair through her nose. I wasn't sure what to say or do. It seemed like a personal moment so I just waited. After what seemed like 10 minutes, she said our room wasn't ready. I told her we actually paid for the night before but were not able to arrive so our room should be ready. She then asked me to see my cell phone reservation. After some time, she called over a colleague who spoke with her for some time then asked if he could take my cell phone to show the manager. ”No,” I said. Be right back, he said. After he came back, saying nothing to me, he spoke to the girl. Shortly after she asked for our documents. No explanation, still no welcome. So that's what being processed feels like. Hungry, we went to the dining room that closes at 3pm. It was 10 past three. I stood at reception for at least 20 minutes, enough time for us to have made lunch. Back to our closed dining room, Sergio was excellent. He escorted us up to the coffee bar (FYI, it opens at noon. Perhaps another name might be in order.) Order anything you want from the menu, he said. We were delighted. Once at the coffee bar a man finally took our order. A few minutes later Sergio was back to take our order. ”We've ordered already, we said.””I know, I need to take your order again, Sergio said.” OK, we thought, whatever. After what seemed like about 30 minutes, our drinks arrived WRONG. The drink order was such a mess we settled for soft drinks. Still waiting for food now some 40 minutes later, it arrived finally. WRONG. They had double ordered our ticket but what arrived first was two orders of my plate. My wife, starving by now, ate what they brought. About 5 minutes later, her order arrived. That's 2 and a half orders of food for those keeping track. Things would have been bad enough if the story ended here but it doesn't. Think of pasta that has the consistency of hard gummy bears and sauce that tastes like warm water with ketchup. Then imagine grease filled French fries and tiny pieces of terrible tasting fish like substance served with tarter sauce. My only possible guess is the people who park cars and the chef decided to switch places for the day. Ah well, there's always breakfast, right? WRONG!

The hotel has a great cost-benefit, offering accommodations well above the average (rooms over 30m2), with wide connectivity - TV with local channels, TV Box device with Netflix, Google Play and Youtube, as well as a router in the room. Friendly staff in all stages. Parking is wide, and the shower is very good. Breakfast is excellent, as, in addition to the basic, it offers a similar experience to a colonial coffee - schmiers, fresh sweets and salts offered daily. The coffee room is wide, but we emphasise that the coffee is scheduled, which works very well to avoid agglomerations and rows. In addition, the hotel cleaning policy - cleaning of the room and switching towels only occurs when requested by guests - is also positive (and ecological) - a further sanitary measure (because it prevents the movement of more people in the room), The location is excellent - by car, is less than five minutes from the centre of New Petropolis, about half an hour of Gramado and 45 minutes of Canela. There is a pedagogy between New Petropolis and Canela, but this movement is not a problem when we consider that there is simply no accommodation, comfort and prices in other cities of the Serra Gaúcha, so reasonably close to everything, The hotel has a small shopping centre with interesting shops and a restaurant.

Sou agente de viagens e neste final de semana (30abr - 01 mai) estive com um grupo de 24 pessoas no Hotel Locanda, desde o primeiro contato até o último minuto no hotel, fomos muito bem atendidos, em especial pela Carla e o David. Dentro do nosso grupo, atletas e algumas de suas esposas ficaram encantados com a estrutura, atendimento e serviços do hotel. Excelentes acomodações, um excelente café da manhã com variedade e rápida reposição. Recomendo e voltando a Novo Hamburgo o Locanda será nossa opção. Obrigado mais uma vez a toda a equipe, Parabéns - Carlos - Rio de Janeiro

The hotel and the service were very low than the Accor network offered. The room was cleaned very badly, mainly the bathroom. No shampoo or bath touch was available. The welcome drink was not offered, which I had to ask for at the end of the night, and the amount charged was above that in the reservation and I had to complain to adjust the price. The value paid by me (Gold Client) without breakfast was the same paid by a couple who was entering the hotel. but with breakfast included.