Best Western Plus Berkshire Hills Inn Suites

Staff are wonderful. I had problem with my booking and Anthony and other staff members went out of their way to help me out and resolve the issue. Very helpful and pleasant. Couldn’t be more thankful and happy.

I ended up needing to find a place to stay last minute after working all day and found this place. The pricing was reasonable and the pictures online looked like it was fairly well kept. After staying there overnight, I found everything to be fine. It is your average hotel in good shape. No odd smells or no weird stains anywhere.

Everyone was very friendly from the continental breakfast staff to Jay at the front desk who worked a back-to-back shift when we got there due to the bad weather. I would definitely stay here again.

The staff is very friendly and remembered me because I’ve been there several times. They go out of their way to be helpful and remember frequent guests. The only thing they might have to do differently is leave the television quicker in the breakfast area available for patrons to use to change channels. Apparently somebody who works there thinks that MSNBC (MSLSD ) is the kind of propaganda guests should have to stomach while they’re having breakfast. That employee, whoever she or he is, hid the clicker! It’s almost enough to make me vomit when I have to listen to those excuses for journalists lie the way they do. I certainly don’t want to listen to them at breakfast. Everybody has their own preferences about news and which of the multiple points of view expressed by the news organizations they want to watch or listen to. I suppose you could say the same thing when it happens the other way as it did when I was staying at a Marriott property recently in Tennessee. All the monitors were tuned to FOX NEWS, which of course I don’t have a problem with, but then again, they don’t like it. They can complain the Marriott just like I’m complaining about it here. Those breakfast facilities are in a much larger venue and you don’t have to watch the screenings if you don’t want to because they’re not right in your face. It’s pretty much impossible small motel not watch or listen to this, especially when the monitor is mounted up near the ceiling.

The staff at this location goes above and beyond. The room was comfortable and clean. I would definitely return!

Below expectation. Very out dated. The sheet and towel doesn’t feel clean.

All the staff was wonderful. Very helpful and friendly. The breakfast was very good and they had a good selection of food to choose from. Room and common areas were very clean. I'd definitely stay again.

Very clean room, great bedding and towels. Breakfast had many options.

The location is right near one of the Berkshire’s most famous historical attractions, Hancock, Shaker Village. It is about 2 miles outside of downtown Pittsfield, which makes it a more attractive location for people who don’t wanna deal with downtown traffic and yet it’s quite accessible to downtown attractions for people who are looking for that. The staff was very friendly and accommodating and they have coffee available for anyone who wants to use the machine in the lobby to make flavored coffee at any hour of the day or night it seems. Breakfast selection did have a meat item as well as potatoes, and a variety of yogurts And cereals as well as baked goods. There seem to be parking both in front and back of the property and the location was very quiet. The one thing that’s possible and structural is that the wall between the individual units might not have the latest sound dampening because I could hear someone’s story And that’s all the odd thing that I noted but not enough to take away from my overall rating. Excellent.