We booked this hotel through TUI for a week and ended up moving hotels after 2 nights. We arrived late hours and was handed our room key at reception. The staff gave off a very arrogant attitude and couldn’t have been less helpful if they tried. Got to the room and the place had not been cleaned. The beds were covered in stains, the shower head was thick with mould, the fridge paint was peeling and had seen better days, and the air con unit was either broken and hadn’t been used for months or the dust was so old it was sticking to it! We weren’t paying €6 for an air con remote to inhale months worth of dust to find out. Sockets were coming off the wall, we went to turn the lamp on and the bulb was snapped clean off and left from previous visitors. We didn’t want to use the shower but had no choice after a long day travelling. We checked the towels before using and they were the worst smelling towels ever. There was no way these had been cleaned!! We ended up using our clean T-shirt and beach towels to dry. After 15 minutes in the room, we approached reception and showed them our pictures of the room and asked for a room change to which they advised the reception was only open between certain hours, fair enough, so we expected to hear from the hotel in the morning, but we heard nothing! The funny thing is, they agreed the room conditions wasn’t acceptable but done nothing about it, even after reception opening times. We asked reception the night of arrival if any shops were open and we were laughed at. We asked if they could give change for the vending machine in reception and were told a firm no. We reported our room issues to TUI who advised they weren’t happy that the hotel were ignoring their calls! After 2 days trying to contact the hotel, TUI offered a hotel change and we moved to enjoy the remainder of our holiday. I have travelled many times, usually 3/4 stars, and never had a issue like this before. I was ready for getting the first flight home when I saw the state of the room. Please avoid at all costs or you’ll end up ill from this place. Don’t be fooled by the hotel comments that will likely appear under this review, as they had a chance to resolve the matter at the time and ignored us and TUI. Also, their comments under other negative reviews of them trying to resolve these issues are clearly a lot of rubbish.
Przetłumacz