Caybeach Sun

Very clean and pleasant hotel- reception staff said we could check in an hr early- only issue was quite a walk to marina or town both 20 mins

This is our third Chris**as at Caybeach Sun and so looking forward to booking for this Chris**as 2024. Hopefully for three weeks. It’s absolutely ideal and safe for families with young kids, it’s also ideal for couples as a base. It is what you make it. Last Chris**as/ 70th birthday I was presented with an amazing fruit basket from the hotel, such a lovely thought. Husband due to his beard was asked if he wouldn’t mind playing Santa on Chris**as Day for the kids and grownups lol, the children all thought this was magic, especially the little ones. Each one presented with a gift. I have to give this hotel 100% All the Staff work so very hard every day. You have to take any negative comments with a pinch of salt, yes, there may be a hiccup here and there but honestly the hotel and staff will go every inch to accommodate a problem. We go self catering so can’t comment on the restaurant. Lovely on site shop for essentials. Nice poolside bar with Happy Hour12-1 Outdoor pool is very clean with a policy of not allowing people to covertly grab sunbeds at the crack of dawn. 10am-6pm. Lovely indoor pool for me with a nice temperature plus (free) sauna steam room payable of 3€ payable at Reception. Adults only. YES!!!!! There is a gym, which I only looked at for the more energetic (free ) Husband and I went walking most days loads of places which are flat and lots of taxis I think a trip from town if you have bags of shopping back to hotel was 3€, we would give €5 I think the best thing also for me, is watching people arrive and looking so tense and then after a day or two you can see the Caysun Beach vibes washing over them. It really is a little bit of magic as long as you’re happy to go with the flow. It’s wonderful that everyone chats to each other and come away then with making new friends and new memories. Another plus is that all children are safe.

Stayed for a week, lovely helpful staff throughout. 15 minute walk to the bars, shops and beach, lovely and clean area with plenty going on. The hotel is good but with some little things upgraded could be so much more than a 3*. Things like, no soap in pool toilets, toilet doors need a good clean around the handle area. Knobs missing from wardrobes, catch on window not working. It's the little things that matter! There was always plenty of sunbeds available and the grounds were kept lovely and clean. The pool was always cold and the indoor pool was quite deep and same height all round, so not ideal for the none confident swimmer but nice to have the indoor option. The little shop on site was great with very reasonably priced items, there was everything you needed. The pool bar was OK, could do with a bit more on the menu and another staff member to help at busy times. It would be nice if it opened a little earlier to enable people to have a morning coffee. Overall we had a lovely stay and we would return to this hotel.

After reading the negative reviews we were abit dubious on what to expect. On Arrival we were allocated our room and to our surprise this was better than expected. The whole stay was relaxing and no room issues at all. The negatives are : The Pool Bar The drinks are good but has not enough staff and need updating . The food at the Pool Bar is Rubbish choice and selection. This would make the place if this was updated

Absolutely loved this place the little chalets was spot on staff was very friendly especially Andreas the receptionist he was very helpful will defo be back there sometime this year hopefully and the cocktails at happy hour was so nice 😀😀

Please do not read the negative views on here, just arrived back from fantastic week here with a family of 11. The reception guys could are so helpful and go above and beyond, the bar staff do an absolute amazing job. The rooms are newly renovated like a studio flat which have microwaves fridge oven hair dryer walk in shower with patio to sunbath outside. Cleaners came 3 times in one week. The only down side was how cold the pools was but the kids Neva mosned once was just us adults. We Neva seen the kids with the slides and football court they have. Overall we had a fantastic and will defo be going back again

The food is absolutely awful! We paid an extra £200 per person to have breakfast and dinner included in our package. We ate the dinner once and ended up dining out every evening as the food was disgusting. The bacon on the breakfast buffet was so off that it had gone completely grey, the fried eggs had shriveled up they had been sat there so long. We stayed for a week and during the stay did not see a single person in the restaurant eating the dinner! I have complained to the hotel directly and was told that we "enjoyed breakfast and dinner in the hotel every evening" as we were logged on there "internal register". Very strange as we ate with them once, and was never asked for our name or room number when entering the hotel. They of course are unable to provide any evidence to us! The hotel also charges an extra 12 euros for aircon, 6 euros for a TV remote, 1 euros to have your towels changed everytime, 6 euros for the safe. The only plus side of the hotel is the friendly reception staff and plenty of free sun loungers every day.

Nice hotel, apar**ents were fine (we paid extra for a ground floor pool view which was fab) 2 adults and 2 kids, plenty of room, good shower and everything we needed in kitchen. Pool area was fab, I loved that the beds were not available until 10am, so no early risers taking them all! Slides were a hit with my kids, nice play area and football pitch too, little shop onsite was great for basics. 10 minute walk into Playa Blanca which was great, we used the bus often too which is really handy for getting about. The only things that would improve this hotel would be better nighttime entertainment, it was awful, they try their best but I think one of the main problems is the lack of bar staff, and when u could finally find someone to serve you, they didn’t have a clue! In the end we gave up and went out every night. If this improved, this hotel could easily be a 4 star.

We stayed in Apt 154 Caybeach Sun for 10 days. 1 The couch in the living room was broken and we had to put it back together in order to sit on it. 2 The towels very poor quality and were very smelly . 3 No brush and shovel 4 No cork screw I requested one but none was supplied.