AvidT385
28 lutego 2024 r.
We have recently returned from a stay at the Viceroy, between February 10th and the 17th. We are a family of four with 2 teenage children. I am giving the resort and our stay at 5* rating for the following reasons: The staff - the service and the staff at this resort were impeccable and made our stay at the Viceroy perfect. They worked tirelessly to ensure our stay was comfortable - from our butler to the staff at the restaurant and the staff serving the pool and beach area too. They were calm, polite, friendly, efficient - I cannot think of a single negative feedback to give them. What we appreciated was the small touches that made our stay so special especially when we were relaxing by the pool and beach - setting up our loungers with fresh towels; bringing us cold, wet face clothes; fresh fruit to snack on; cold water; small glasses of alcoholic and non alcoholic drinks; offering to clean our sunglasses, etc. 10/10 to the staff and the service at the Viceroy. A special mention to William, Pepe, Miguel, Jose, Jesus, Rodrigo, Carlos, Cime, Fabian, and Carla. The villa - we stayed in Villa No. 1 and the accommodation was of a very high standard. They had beds set up for the kids on the ground floor upon our arrival. In addition there was ample living room space for us to move around and a separate bathroom on the ground floor. The master bedroom on the top floor was large with a big comfortable bed and a spacious bathroom and dressing room. The balcony with the hammock were also a great touch with a lovely, secluded view of the ocean. The plunge pool - this was at the back of the Villa and was a very big size for a plunge pool. The resort staff were very happy to heat this to a higher temperature upon our request which made this a great place to relax at the end of the day. The breakfast - in general the food at the restaurant was of a high quality with many menus to choose from. The resort had themed nights to give options for those eating dinner at the resort every night. Our package included breakfast and what a breakfast we had. This included many sweet and savoury main course options and sides including fresh local fruit, juices, smoothies, toast, hash browns. You name it. This was a highlight for our stay and something we still miss. The cleanliness - the staff worked tirelessly to keep the grounds clean. The pool was meticulously cleaner every morning. The entire resort is surrounded by the jungle, however there were no bugs in our room and the resort was absolutely spotless. The overall vibe - given this is a touristy area, this particular resort feels very secluded and serene - more akin to the Maldives. The grounds are surrounded by the jungle and as far as I know, there are no children under the age of 12. With a smaller number of villas the resort is quiet, calm and the pool, spa, or beach area were never busy. The perfect vibe for a relaxing break. We were sad to leave! Highly recommended The Viceroy.
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