Mareazul Beach Front Condos at Playa del Carmen

The property itself is gorgeous and the beach is probably the best along that stretch. Limited sea**** and no rocks along the shore. It was never too crowded and staff lay out chairs and umbrellas everyday. Mareazul is a massive complex and is really beautiful overall. Our room was the ocean front penthouse and the view was spectacular! A car is likely needed to get around unless you are willing to spend $$$ on taxis into town. Disappointments: our room had an adjoining door/wall to the neighbouring apartment through which we could hear everything. We had no idea the room was set up this way and feel this was false advertising through omission of details. Mareazul does not offer round the clock on site support; the front desk staff leave at 2130h. We could not get into our room due to an issue with the door code and it took us over 1.5 hours to track down help. The number on the reservation was not in service. The emergency number provided at the front desk led us to someone who could not offer any solutions. We had to beg the reluctant security to try to help us and eventually we were connected to Yasmin who was very helpful and did respond to many other issues. There were bed sheets with stains on them and the dishwasher leaked all over the kitchen one night (pipes flimsy and held together with duct tape). We were never offered formal compensation for the inconveniences. While the property is gorgeous, we paid more than we think our experience was worth.

What a great location. Beach was a short walk. The grounds were kept nice and clean. Rooms were clean and had everything needed to cook and keep the place clean. There were teeny tiny ants in kitchen/dining area but we tried not to leave anything out and didn’t have an issue with them. Felt very safe. Both the breakfast/ lunch and lunch/dinner spot were delicious. Such a great family getaway spot.

Amazing views! We watched the sun rise every morning. The people were nice and the condo was beautiful. The pool at the complex is also amazing and we ate on property several times. The beach is nice and private. There was a Walmart nearby so we stocked up on food and drinks and laundry detergent and had just what we needed. Renting a car is a must.

I had a pleasant stay at the hotel, and I particularly liked the apartment. The interior was beautiful, and the view was stunning. However, our experience took a turn when we were informed that there was no electricity, forcing us to move to another apartment without an ocean view. Unfortunately, the replacement apartment didn't match the quality of the one I originally booked. What disappointed me the most was that we weren't offered any discount on the booking due to the inconvenience.

There were multiple problems accessing the property, we had to wait hours after checkin time to even be able to enter the property. Another family member was cancelled and unable to get into their room with no notice, so they travelled for no reason.

The property itself is beautiful with a huge pool in the middle. The staff was great. The condo was in very clean condition and the outdoor pool was great for kids

The property was well taken care of and felt safe. Staff very friendly. Would recommend the restaurant near the beach and ask for Noe- wonderful waiter!

Property was great! The large central pool was very clean and fun to play in. 2 restaurants located on site. Easy access to the beach. Beach was very clean when we got there and then became full of sea**** the last couple days we were there. It really all depends on weather and currents as to how bad the beaches will be. Property manager was easy to work with. We had an issue with the AC and they fixed it quickly. We had a great stay. Just a couple heads up items: Kitchen had plenty of cookware for our party of 6 but didn’t have any spices. We like to cook and this changed our plans a bit. Also limited amounts of common items like, toilet paper, dishwasher soap, hand soaps, hand towels, etc. None of this was an issue for us but it’s helpful to know so you can plan for it. We stay in a lot of VRBO’s in the states and are more used to these common items being readily available. All in all we highly recommend this facility. One thing we were very appreciative of was the level of security. 2 gates to pass through plus security staff roaming the premises 24hrs keeping an eye on things.

Our condo was absolutely amazing. It looked brand new and was very modern. The electronics and appliances were top notch. We really enjoyed the pools and beach access. Not overly busy and beautiful. I would absolutely stay here again.