Tukan Hotel Playa del Carmen

I would never come back to this hotel. The services supposed to be included are not available even if I have paid for. The noise is incredibly in corridors and is coming from everywhere. The staff is not at all nice and the facilities are extremely poor. The toilet stinks terribly and windows are broken. I don't feel safe in this hotel at all. Actually, I am changing tomorrow to pursue my stay in Playa del Carmen.

The staff service was good, they offered us the all included on the restaurant next to the hotel and it was not worth it, room was ok until there was a bug on a pillow and I saw two cockroaches, and we expected to be on the main building but they send us to one behind. Good thing we booked for just 3 nights.

The location is great. Its a little loud ..but you are so close to everything ...and so easy to find food ect

The hotel is not even an all inclusive hotel for them to deny your friends to invite them into your room so you can all pre drink. They said it’s a policy but there is no where states that policy on their website. The water smells sewage. I don’t habe hot water in my shower. Maintenance came to fix it and he said he will check something but never came back. Pool is not open.

A all the employees but the hotel needs maintenance, the pool was closed the whole time we where there they send you to a hotel across the street if you want to get in a pool the bathroom has little roaches and the water in the shower and sink is salt water so bring extra conditioner also if you paying all inclusive or just breakfast they'll send you across the street to The Ceiba restauran no ac and the food is not that good (really bad actually)at the end you get what you paid for if you planning to stay here I hope you read more comments no just this one then is up to you, they respond to all negative reviews with a generic comment

Everything is closer all the stores clubs and restaurants

This is a cute property and great for a short stay if you want to be on 5th Street but NOT near the LOUD clubs, etc. The staff was very nice and it was in a good area. The room was clean but the bathroom had a horrible smell. Probably a sewer issue, but its an inexpensive hotel in Playa so we dealt with it. I would definitely go back if I needed a place to stay for a few nights for not a lot of money.

Close to mall bars,beach,safe clean excellent service, all at walking distance. HIGHLY recommended, and good price.

The location is in the center of 5th Avenue, which is the hotel's best feature. There are only a few chairs around the pool, so sometimes hard to get one. The hot tub never worked. Upon check-in, someone had used my toilet and overflowed it onto the bathroom floor. Just gross. They sent someone to clean it. There was always a sewer smell and fruit flies every day. The lock on the sliding door was about to fall off and 3 lights in the room did not work. When I tried to tell the front desk several times, they nodded and walked away. There were also some public areas that they could have attended to instead of standing around talking. The top of the water cooler needed to be dusted off and the sofa in the lobby has a gaping hole in it. There were always tons of leaves outside my door each morning. I was in 305 and it was right by the cleaning room, so each morning, I was woken early by the cleaning people laughing and eating and slamming doors. The size of the property and the location are its best features, but they could make it so much more. I met many Canadians and they were not too impressed either. I did like the tropical atmosphere too, but on the last night, a roach scurried across my bedroom floor. Also, at check-in, they told me I owed $10, which was a different amount than what ******* told me it would be. They didn't care even when I showed them the paper.