HD Parque Cristobal Gran Canaria

First time in gran canaria and this hotel, the level of service and accommodation exceeded expectations and we had a very pleasant 8 night stay. We were a couple with a toddler and really enjoyed the bungalow experience, we decided to pay extra as emblem (emblem is an all inclusive system but with access to a private garden with a jacuzzi, as well as access to the hotel restaurant a la carte) and did not regret it. Our toddler had lots of space to run safely and we had coffee, tea and fizzy drinks stocked everyday. Emblem has other perks such as rituals toiletries on arrival, robes, and free safe, and branded drink menus and a free bottle of wine per day, but as non heavy drinkers we didn't really use this. Rooms: they are immaculate and cleaned daily, except on Sundays, there is a room access system using the wrist bandage provided on check in which we found really useful. We asked that our room is cleaned in the morning and this was accommodated for most of our stay. We noticed that our bungalow had some minor issues with maintenance (a broken doorknob) but this was fixed on the same day by the maintenance team. Beds are huge and really comfortable, air conditioning was working well, sometimes too well and we had to shut it off as the room got too cold!The hotel location is not in a busy area, so nights were restful and quiet (we were not looking for all night parties). Grounds: the layout is flat and easily walkable. Grass and trees are very well kept, there is a Dino supermarket 100m from reception at the back of the hotel which stocks groceries for any guests not all inclusive. There are 2 main pool area, one for adults which is near the main buffet and bar area, and another kids area with 3 other pools with different depths. We found this really good as our toddler liked to switch between the different pools and play areas and was kept well entertained, and we also enjoyed spending our days in the children pool area for the whole of our stay. There are also activities for children provided by the animation team, a playground and a play room with a TV and toys. Food: the hotel has a lot of positives but the emblem guest experience in the emblem restaurant is really what made our visit worthwhile. We had access to the restaurant buffet and access to the a la carte experience for breakfast and dinner and we used it almost every day as it was quieter as a neuro divergent couple with a toddler. The food there was always delicious. A special wholehearted thank you to Ricardo and Dianet who went above and beyond to make us feel comfortable and always had suggestions on food for us to try. I loved the eggs with cured ham for breakfast and the goat cheese from gran canaria, accompanied by a mojito in the evening. Our toddler was even calling for Dianet at the end of our trip and we will really miss their professionalism and attentiveness. Food in the buffet area was also varied and also very good, although we felt at times the fish was quit

Arrived on the Saturday evening check in was easy and reception friendly we had the room upgraded with no extra charge, we got given a map to find the room which was a bit of a task to find, only issue was finding the room it would help if the numbers were on the side of each room instead of just the front would make it a lot easier to find in the dark , after eventually finding the room it was lovely and everything we needed. Bar staff were friendly and entertainment was good. We were all inclusive which is worth while for the drinks as prices seemed expensive food was ok plenty of choice at breakfast ,lunch and dinner only criticism i had was some of the food was basic and not hot enough but maybe that’s just personal preference. Overall the hotel is clean staff are very friendly entertainment is good and plenty of activities on during the day from adults too kids. I would book this hotel again.

Angel and Mario from the animation team kept us well entertained during our stay. Relaxed and chilled out resort. Smokers you can’t smoke around the pool and there are no signs telling you this however there are smoking areas and vaping seems to be allowed poolside.

Upgraded to Emblem, which is well worth it. Nice wine and plenty of food. Rooms cleaned daily and pool towels inc, Good family entertainment at night. Plenty of sun beds for everyone one ,so no Sunbed wars at 6am. We had a evening flight home with transfer at 5pm. With Emblem upgrade we had a 2pm check out and full use of the all inclusive until the bus arrived.. Staff very helpful and polite

Excellent accommodation, staff were nice and friendly. Facilities were excellent, food was spot on. Really clean rooms, cleaned and bedding changed almost every day. I would definitely recommend to families with young children, will be back again.

What a fantastic place! Great amenities, the place has 2 pools both of a good size, main restaurant with excellent food and the most friendly and helpful staff, near the main pool plus The Trattoria at the other end of the complex by the other pool. The second pool is more child orientated but still big enough for adults too. There's plenty for youngsters to do, football pitch, pool tables, air hockey etc. (pool & air hockey requires a €!) They have staff entertainers too, organising football matches, water polo etc. The accommodation itself is very well laid out, they are all 2 bed semi-detached bungalows so you have your own little terrace, drying space out back, small kitchen etc. and.....55" tv in each plus a PlayStation 4! The place is very laid back too, we asked one day about packed lunches and they just said 'Help yourself at breakfast', been to places that would hang you for that!!! I do have just 2 little grumbles (not big enough to drop from 5*) Firstly, communication, there's not much info supplied e.g. I wanted to use the safe so had to trek to reception to find out how, I could have rung but the phone wasn't working! a simple notice by the safe would've been useful. The second thing was, there's an entertainment venue downstairs to reception, but it wasn't used! any entertainment provided was up on the terrace by the pool (karaoke night was hilarious) but it could be heard right across the site, meaning there was nowhere you could go if you just wanted a quiet drink! The location is not too bad with plenty of shops round and about, there's quite a large shopping centre about a ten-minute walk away. But, for the beach, it's a bus ride (or car/taxi)! There's a free bus from the hotel to Playa de Maspalomas but not to Playa del Ingles and it's about a half hour walk! (1.8km and uphill back!) Taxis are quite cheap! If you want to see the sand dunes, again it's a half hour walk. We walked down after dinner and taxied back for a mere €4! Later on, we hired a car for 3 days which you can organise through reception and they were cheaper than some companies we'd looked at! There's a bus stop at the roundabout where you can catch the no. 45 which will take you to the Waterpark and also to Palmitos Park. I would be more than happy to recommend Cristobel and will probably have a return visit but I do think next time I would hire a car at the airport for the full duration, purely for the freedom!