This has to be one of the best run Premier Inn’s I’ve stayed at. Built from a converted department store, it has been really thoughtfully done and the design works well. Wherever you are in the hotel, it’s calm and quiet. All the staff were friendly and professional but particular mention should go to Terrie, Cait & Lily for their sterling work at reception and the dining area. It’s the attention to detail that sets this place apart from others: at breakfast, the hot food is always fresh and the staff constantly top up stocks of cereals, milk, bread and other continental breakfast items. Tables are cleared quickly and the whole dining area has a feel of being cared for. There’s plenty of cutlery (teaspoons not wooden stirrers) and tea pots as well as decent sized mugs for tea and coffee. The hotel is perfectly situated for the Theatre Royal (it’s literally opposite) and the town centre, with areas such as the historic Barbican and Hoe, just minutes walks away. My room was huge and very quiet. I stayed for 4 nights and heard no corridor noise at all. (No noisy cleaners shouting to one another or wedging room doors open leaving the tv’s blaring) These cleaners were discreet and went about their work quietly. This hotel even has a freephone taxi service which worked perfectly. I would thoroughly recommend staying here. It’s the people who make this hotel something rather special.
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