The Lodge at Kukui'Ula

Just returned from a week at Kukui'ula and I have no idea what the negative reviews are all about here. We rented a 4 bedroom casita and it was spectacular. Well appointed and maintained. Very clean. Yes it is low season so we had to walk 5 steps to order a drink at the pool because there was no one waiting on the area. Oh my!! What a tragedy ;-) Are people really that lazy?? The staff at the lodge was very helpful and courteous and happy to assist with any questions or needs. We will be returning in the near future!!!

I agree with the person who stated this is a country club experience not a resort, although the staff was friendly they were not helpful, the first night there arriving in the dark I asked for directions back to my bungalow, they had no concrete answer and gave me the security phone number if I got list! The breakfast was a joke, the pool amenities were no existent, I do have to say our bungalow was very clean and well appointed, the spa, although pricey was impressive. If you are looking for a beach, be prepared to drive to a rocky somewhat clean beach. I would have to say for the money if you want to be pampered and experience Hawaiian luxury your money would be better spent elsewhere.

This is our fourth summer spending at least one week at the Lodge. Had stumbled across it via Hyatt so them ending that partnership is a serious let down for our family. The individual cottages and bungalows are all individually owned. Ours this trip was missing a television, the other televisions barely worked for streaming anything and had a broken fire pit. In general though, the cottages and bungalows that we have stayed in we have genuinely enjoyed the privacy as a family with our small kids. The property grounds are in pristine condition, very beautiful all around. The pool is amazing for kids, very unique and we truly enjoy the simplicity of open loungers are always readily available. The only issue with the pool is they shut down the pool bar at 4pm, even if there are plenty of patrons at the pool. Further, they shut down the water slide at 5pm sharp, even while kids are still riding it. Would be nice if the pool area was more accommodating through sunset. The staff, all around, and nothing short of excellent. Extremely friendly to us and very welcoming. We have really enjoyed getting to know everyone working throughout the property. We have really enjoyed our previous trips to the property along with the most recent but the loss of Hyatt partnership and the small frustrations with the timing of the pool closing are likely going to have us look into other accommodations in Kauai going forward.

This is the third time we have been to the lodge. We love it. It’s incredibly family friendly, phenomenal golf course. Great sports facilities and spa. Very good restaurants too. Staff is incredibly friendly. If anything, maybe prices are too steep, but you will find out as you research it. Mahalo!

I had the most wonderful stay at The Lodge. The bungalow was amazing, the staff and the amenities were over the top. I highly recommend the pool and spa as both incredible places to enjoy! You could see the Spouted Horn from the lawn and fire pit- so incredible!

The Lodge was overall really nice. Our Bungalow as VERY clean, well stocked with kitchen utensils, nice grill, and toiletries. Beautiful lanai to eat on. They did have a nice little gift for our daughter. The fans were kind of anemic in two of the rooms and barely rotated despite being on the highest level. Outdoor shower was nice. The hot water took a while to come in the kitchen so it was hard to do dishes. Ice tray was frozen solid so couldn't really use the ice. It think some of these little touches could be improved for the price. The pools were beautiful, not crowded, and heated to a nice temperature. The Makai restaurant was very nice. Friendly service from Makai staff. Overall the grounds were stunning with beautiful landscaping, but of course there were lots of landscapers/gardeners about to keep the grounds pristine. Daily loud street sweeping. We enjoyed the fitness classes although you do have to pay extra for them or to use the pools in the spa. Seems like this could be included for the price of the stay and the classes weren't very crowded. Amanda was great! There seem to be kayaks available at the farm and property, but no one really tells you where to get the paddles and launch. The farmstand was cool, and we likely looking around the farm. Very unique features. It seemed like the welcome was a little but short, they didn't show us around the property or explain where things were. You had to find out by yourself or talking to people. They could have done a better job making us feel welcomed in person. I understand it is a private club also, but they do have rental units so should focus more on this. There were no towels at the pool one night when we went swimming although the pool was still open as it was still light out. Treat 30-2 tablespoons of ice cream in a cup--not really worth stopping by and you had to twist someone's arm to get it. I had to ask multiple people as they said they "were out." Why list this on the calendar if it's so hard to access and they run out? Main restaurant difficult to get into...get reservations if possible. They were kind enough to accommodate us after a long wait. Multiple empty tables--possibly a staffing issue? Close to Poipu Beach which was fun and restaurants/shops nearby too. Overall, would go back, but for a 5 star resort, little details need improvement. We realize it's a privilege to stay here...not everyone gets this opportunity. Mahalo.