The sleep itself wasn't a problem (although the bed did move rather more easily than it should have when I leant on it). The issues began on the first night. I was the lead booker for a party of 6, for 4 rooms, for 3 nights. Each room had a named occupant. When we arrived back at the hotel on the second night, the single female noted that her room had been emptied of all her belongings. We went to the reception, who claimed that she didn't have a booking on the system, they had been trying to contact her, but didn't have her details. The receptionist was the same lady who had checked us all in the previous day. When I asked why she hadn't contacted me, as lead booker, she explained that I wasn't the occupant of the room. All this time, our single female was asking where all her possessions (clothes, jewellery, everything) were. Eventually she was shown to a store room where all her belongings has been dumped on a trolley. We were then told that another room on our booking had also expired. The name on that booking didn't match the names of the person who was actually staying there, so again, we asked why we hadn't been contacted, and why was none of this picked up during the booking-in process the previous day. Again, this was the exact same receptionist who had booked us in. Eventually, once ID and booking emails/confirmations had been provided, our colleague was given her belongings and her room back. Not a single apology was given the whole time, we were just told they they were following procedure. Again, we had confirmed booking for 4 rooms for 3 nights. The following night, our single female found that her room keys were not working. We went to the reception with her, different receptionist this time, and after managing to prove that it was indeed her room, she was given replacement door cards. Not unusual. What was unusual, and completely out of order, was that the male receptionist, after midnight, knocked on her door asking for the old door cards back. A single male, after midnight, banging on the door of a single female. Again. No apologies issued.
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