The staff performed their duties adequately, but lacked in customer service and connection.
There was a lack of information from staff at check-in about the hotel's offerings, and the rooms felt outdated with dirty carpets and marked walls.
The bathrooms were in need of renovation, and the outdated practice of rolling up towels on the bed was observed.
The overall interior of the hotel could use an upgrade.
Reception staff appeared too relaxed, focusing on socialising with each other rather than attending to guests.
Unfortunately, the hotel internet was unreliable.
Given the premium charges, the overall experience was disappointing.
Przetłumacz