Hotel Normandie Limited

We are currently staying here and are on our last night so I wanted to leave a review before we leave and I forget! :) Firstly the check in process was easy and all staff have been really friendly and helpful. Our phone wasn't working in our room and someone came to fix it straight away. Our rooms were cleaned every day with fresh towels. The included breakfast is nice, choice of cereal, toast and jam, pastries, mini muffins, and eggs or sausages. Plus nice coffee and fresh watermelon! With friendly staff. The room was clean and nice, the pillows are hard (but I am extremely fussy and always bring my own pillow which I forgot on this occasion:( ) the beds are comfy. As we were here for 4 days and here from tobago doing govt errands we did spend quite a bit of time in the room, I know the hotel has recently upgraded the rooms to digicell TV but the reception/signal is AWFUL, it cuts off every 2 mins and buffers like it's a streaming service but totally not the hotels fault. We had hot water for morning and evening showers, a fridge, iron and kettle in the room, however no tea, coffee, milk pods in the room which I would really of appreciated as I like a hot drink in the mornings. The pool area needs a lot of updating, the diamond brite is in poor condition and it makes the pool look unclean and cloudy, I'm sure it is clean but it put me off from going in. I think they need to get this fixed asap, also there aren't any umbrellas for shade by the pool which I would of liked. Overall the hotel is in a fantastic location in POS for doing activities but still tucked away from the noise The only reason u knocked 1 star off was for the pool, lack of umbrellas and the TV signal. If they fixed those things it would of been 5 star for sure and I would book again when I need to return for more government errands.

My partner, myself and two of her friends stayed here for 5 nights during Carnival. The price was jacked up for the event, which is expected. At $600 usd a night, we knew it was increased to capitalize on the event, and our expectations were not high. However, they were completely and utterly unmet. Most members of the staff were unfriendly, ma unhelpful. The water for the shower never became hot. The bedrooms had no blankets. And it became a challenge trying to get a clean one. Each single bed had one flat pillow. The wifi was shotty and wouldn’t even let us connect to an iPad. The worst part was the lack of room service. Our room was not cleaned once during our stay except for the last night. The only reason it was cleaned was because we asked 4 times, and finally had to get the manager involved in order to get clean sheets on our beds. This was after we cleaned up and took the sheets off ourselves. If you’re picking between this and Kapok, go with Kapok if the price is even close to the same. We had friends stay there and it was much better. Obviously this hasn’t been reviewed much since covid.