Portals Hills Boutique Hotel

Awesome hotel, location, clean and luxury

One of the classiest hotels I have ever stayed in, you can’t pick one fault from the moment you get to the hotel until the minute you leave. The decor is vibrant, fresh and modern, the food and drinks are excellent and the staff couldn’t be more pleasant or helpful if they tried.

Absolutely amazing. Such a wonderful stay. Literally could not fault it. Location, views, decor, cleanliness, staff, service, all were impeccable. I would 100% go back. We were there for 5 nights and we had a delightful time. Within walking distance of the village and marine.

Everything was very nice and the staff very friendly. we stayed three nights and met some lovely people from wales :-) Not too far from the beach, good breakfast. We will come back when we are going to Mallorca again.

A beautiful modern boutique hotel with stunning sea views and gorgeous decor. We stayed in a sea view suite and the bed was super comfy. Terrace was gorgeous and the bathrooms clean and modern, just how I like it! Bar service was excellent and breakfast also great. Amazing fresh OJ everyday! The pool area was gorgeous but we didn't really use it as we went out and about during the daytime, but on a sunny day it would be the perfect chill-out spot. Highly recommended hotel, would book again.

We spent 6 nights at the hotel. Fabulous place, staff first class, food and drink great, service first class. The hotel is stunning and the facilities excellent. Pool with views and only a few hundred yards from the village bars and restaurants. A 15 min walk down hill to the port and beach. Taxi back. Highly recommended hotel.

Have to say, we couldn’t fault the hotel. It’s was spotless, staff were so polite and helpful and it was walking distance to lots of restaurants, the beach and the marina. Would definitely come back.

Our selection was influenced by taking a subjective look at online customer reviews in parallel with the hotels own self marketing. We assumed from our research that a 5 star vacation would be presented, being that's what we paid a premium for, however unfortunately the Hotel failed to deliver the 5 star standards they marketed on this occasion. The hotel is situated within a quaint residential area located on the hillside presenting a 5 minute downhill walk to local bars and restaurants, albeit a further 15 minute downhill walk will take you to the popular marina area. The Hotel overall is well presented, relatively modern and clean. The foh, house keeping and waiting staff are attentive and friendly. There is a modern restaurant with stunning sea views that hosts a decent breakfast every morning, albeit its not open most nights and so expectations of embracing 5 star cuisine at this venue needs re-evaluated as you can eat better and for less elsewhere which isn't what we expected/wanted! The pool and lounge area is an adequate size for a boutique hotel, albeit the layout and attempted vibe might not meet the overall client/family balance you'd want but that's subjective of course. Whilst the hotel offers a varied range of suites and rooms, I can only comment on our own individual room experience - this was a deluxe suite. In simple summary, the room was well equipped, bright and spacious however the furniture and seating was tired/damaged and our bathroom had a significant damp issue which resulted in daily deep cleans and paint overs - the fragrant smell of sun lotion was surpassed with bleach and paint daily, but we got to know the maintenance man. Incidentally, an alternative room was offered on the 6th day of a 7 day vacation which was not acceptable, and latterly followed by a deferred 1 night free stay being offered as compensation, albeit we'd have to pay a premium to fly back and stay longer - Go figure! Whilst we where disappointed, we still embraced our holiday and so without contradiction - this is a lovely Hotel. Whilst on this occasion unfortunately the experience did not deliver on what was marketed and sold as 5 star, maybe we where the exception to the rule. That being said and as much as we where accommodating and understanding with the hotels circumstances, we should not have had to invest so highly when the hotel acknowledged their failures and misgivings. A failure to simply deliver expectations is primary, or make good, especially when its acknowledged you've not met the standards you market at 5 stars. Unfortunately in-action didn't match the ambition and so hopefully there are no more exceptions to the standards you claim.