Turim Estrela do Vau Hotel

Me and my mother had a fantastic time here! Reuben, who did so many activities really made the holiday great! He was so Funny, full of energy and so kind! We aren’t the type to go on tours or stay in the hotel at times, but his energy was so fun that we did multiple times! His tour of the beach was so fun and interesting, and his quiz nights were so fun! Such a great guy, we’re honestly thinking of coming back next year cos of Reuben!

We stayed in for 5 nights.Location is really good when you have car.Rooms are a bit dated but clean.We enjoyed the fact it was not too busy or noisy place. However the receptionists upon our arrival were clearly not in good mood.No smile no welcome...basically they seems to bothered by the fact we came in to check in.To be fair it was 11pm but still... Also we had to paid deposit 100euros and we have been told we will get it refunded after check out.We have checked out 4 days ago and we still didn't receive it back!!! I guess it could have been really nice place if the reception will be little bit more welcoming and rooms renovated a bit. At this point I have to say that our experience was below average.

Large aparthotel, bit dated in appearance, tiles on walls chipped. Lift to apartments was tiny and barely enough time to get in before doors closed. We stayed in a private apartment so can’t comment on room cleaning but the complex itself is clean. Pool area is nice, music plays from. 12pm - can be a bit loud. No shop nearby and its a 20 min walk to the supermarket. We used Uber every evening to get to Alvor and Praia da Rocha. The beaches are fabulous in this part of the Algarve. The local beach is a 10-15 min walk depending on what way you go. Pool bar food is nice, sandwiches, breakfast, crepes but the staff could be a bit happier. Didn’t eat in the restaurant or bar as heard it wasn’t great. Would recommend a car if you stay here. Overall a lovely holiday but definitely wouldn’t stay again due to distance from civilisation. :)

Hotel was so clean and swimming pool was very nice staff were lovely in the hotel but the pool bar staff were so rude and not nice and restaurant man over charged me two times location is not the best but apart from that it was a lovely hotel would recommend

This was my 4th time to visit Portugal, I've always enjoyed it , but sadly I was disappointed with this hotel. Transfer to hotel never picked us up after a Two hour delay in Faro airport Passport. 100e fee from Faro for a Taxi to this hotel. At reception you will be charged ,a non refundable Government Tax per person charge on check in and requested to pay 100 deposit . Deposit was not reimbursed as promised by midnight on the day of check out. Still waiting. Dark corridors lead to self catering apartments which are clean large and basic with 2 Balconies one furnished. Kitchen facilities ,a fridge microwave and toaster. No entertainment at the pool. The only interaction by pool staff is if you leave your place. Staff then proceed to take people's towels. Many families end up sitting on the floor. It was very sad to watch. A Manager was called in after many complained during our stay. Manager apologised on check out. Stating there are not enough beds. No floats were allowed for children. Same playlist of music occasionally plays . Pool closed at 5.30. Bar had a magic show for young children and a local folk band played songs in Portuguese. Teenage girls danced one night . Very little atmosphere entertainment wise, Hotel Buffet 25e per head, our food was of a very disappointing quality and cold. Shell Cafe at the pool food much nicer. Cleaning Staff work really hard they keep the place spotless. We hired a car enjoyed Playa da Rocha, visited Alvor, and Portimau. Beautiful beaches and restaurants. I will never return to this hotel and would not recommend it, for above reasons. I did enjoy the aqua Aerobics at 10.30 three mornings . Lovely Sunshine, beaches, food and culture of Portugal it is a lovely country. Thank you .

We were very happy with our stay here. We had a two-bedroom apartment, there were 5 of us, 3 adults and 2 children and there was plenty of room. We had a very spacious room with a huge balcony overlooking the pool. It was very clean and liked the extra shampoo etc that was refilled regularly. Towels changed regularly too but the room was not mopped or swept during cleaning. There was equipment to do it ourselves though. Upon arrival we were asked to pay a deposit of 100, we were not informed of this beforehand so be aware, we got it back with no problem though. The pool area is great, with loads of beds and space in early June, the only disappointment was no kids club or pool bar till June 15th which we had not been informed of either. The staff everywhere were so helpful and any problems or questions were dealt with efficiently and with a smile. The location is great, you can walk to a beach which has a few restaurants at it, a 3.50 taxi to Praia de Rocha or Alvor, and a 10 min walk to the Intermarche. We have stayed in many places in the Algarve and I would definitely return here.