Shilo Inn Portland Rose Garden - Convention Center

Our room door didn't lock and the overall state of the hotel was quite gross. Not in a way that the staff could make cleaner themselves; the hotel is very run down and needs renovations to make cleaner/safe. We were also there in what was described as a freak ice storm, but there was no salt/sand anywhere to make the parking lot or entrances safe to walk on and they were pure sheets of ice. To be honest, it made me understand why people in the US sue people/businesses so often. Would absolutely not recommend or stay again.

It was during the ice snow storm and they did not take any measures to ensure their patrons could get to the lobby and out to th parking lot safely. There was inches of ice that had not been salted graveled shoveled NOTHING! The front desk just stared at me as i struggled to slide into the lobby. On my way out i literally had to sit on my but and scoot to my car to ensure i wouldnt fall and break an ankle. It was the most ridiculous unsafe thing i have ever experienced.

I expected the property to have a cleaner appearance and somewhat updated features. The check in staff was friendly and helpful.

Used to love this hotel, but it's gone down hill. The lobby isn't open, and they won't let you in, which means we had to wait for an Uber outside, not only cold but didn't feel safe in Portland waiting outside at night. The original room we were given had a toilet that wouldn't flush, so they transferred us to the room across the hall. That room had a door that wouldn't close, stains on the carpet, and sticky floors. The sink leaked as well, and one of the beds was broken. We were able to get the door closed, but had to really push on it, and it took several tries to open and close each time. I decided to just deal with it as at that point I was late to the event and didn't have time to move rooms again. Floors in hallway were messy and dirty. Furniture in the rooms is scratched, scuffed, and dented. Outside is littered with cigarette butts, and guests and staff were smoking directly in front of the exits and paths, so there was not a way to avoid getting cigarette smoke blown in our face while walking in. We ordered food and since the lobby isn't open, it was left outside but despite staff being in the lobby, we were not notified of a delivery, which although not necessary, would have been nice. Lastly, the hospitality room that was supposed to have a light breakfast was just filled with old furniture and so no breakfast was available. Ice machines did not work, so no ice either. There was a refrigerator and microwave, and both were clean so that was nice.

Staff was great and you can tell they try to clean as much as possible, but the condition is bad. The first thing you notice is the smell of cigarettes through the hallways. When you get to the room, again we'll take care of but you can tell they are masking the smell of smoke. Floors have spots and stains all over them.

Broken light switch in bathroom. Missing smoke detector in room. Mystery stains on chairs. Patches in drywall not painted over. Bathroom door did not have a complete door knob assembly, unable to close /lock bathroom door. Bathroom shower control temps were reversed.

Stayed here for a concert at the moda center. Being within walking of the moda center is the only good part. Whole hotel was dirty. Smells as soon as you walk into the lobby, room smelled, carpet stained, 1 small towel for a double room, all the furniture was scatched up, view was bad, no elevator, ice machine didnt work, no water in the vending machine. Also, theres no restaurants or bars within walking distance. Would only stay here if i absolutely had no money to stay anywhere else.

The building is too old and noise from upstairs woke me up in the middle of night. Front desk was locked often while the manager was away even day time.

We arrived at 5:15pm and the office clerk was gone, there was a sign on the door that said the office is only open from 4pm to 8pm. There was a second sign that said be back in 20 min..so 1.25 hrs into 4 hours you're open and during your check in time there is nobody to check in with. The hotel was run down, stains on the carpet, no ice maker (broken) and the 1 hotel staff we saw was RUDE and clearly didnt want to be there. No way to check out in the morning, no instructions and of course the office is closed