Hotel Universal

Hotel with a great location.., but very simple. Good breakfast.., small room.., but functional. Small double bed..! It has a giant staircase to access the front desk. It’s a place for sleeping and breakfast only.

地理位置不錯，在市中心，自由廣場邊上，離最美麥當勞30米，服務很好，提供免費熱水。就是房間太小了，沒有寫字枱。

態度很好，房間一般，早餐不錯。

For me the worst characteristics of this hote.l was the accesss from.the road to the first floor reception.I have restricted mobility and some loss of balance.The lackof a hand rail meant that I had to use the very slow and cumbersome chairlift which required the continuous presence of staff.. I would be best if some rooms had a low sided bath or shower as I needed the assistance of my wife to get in and out..Also the bath needed a hand support as the floor was slippy. Location was good for me being close to Sao Bento and the start point of the tour buses Frank Brown

Great hotel located in the cebter of the city. Walking distance to restaurants and shopping. Most tours start 2 blocks from the propertt which is very convenient

No elevator to front desk, and have an enormous stair. No mini bar inside the room. None of those itens were described before.

The room was very nice and clean they changed the sheets everyday. The hotel was right downtown. The only problem was the shower head was broken but otherwise everything was perfect

The hotel is fine. The obsession with glass walls to toilet and shower is strange. And when the glass door to the bathroom is broken and would not close - you feel like you sleep in the middle of the bathroom. Perhaps it us OK for Europe, but a bit weird for people used to american / international standards

all staff , especially Front line so attentive their wealth of experience is cool , and what one wasn't sure of was mentioned to others - great team work .