Oca - Vitoria Village

The check-in was at a completely different address and we dragged our suitcases uphill for nothing and had to drag them back downhill to another address. This information could have been and should have been communicated in advance.

You step out the front door of the hotel and you're right in the action. The location is unreal and the staff were helpful with everything. Rooms were clean and up to date Highly recommend staying here. 10 minute walk uphill to the metro, easy mode.

We had a suit with a kitchenette, it was a well layed out and nice suite. Very clean. My only thing was we booked a "Queen bed" turns out it's just 2 twins pushed together with twin bedding as well. And the bed was extremely firm. I would suggest they update the listing to reflect what the bed is and get some better mattress for the guests.

Great stay ..ticked all the boxes stayed 8 nights

It is fantastically located if you're looking to be in the old city center, and the staff is very pleasant and helpful. However, the directions they provided to arrive at the hotel and park were just not good. They recommended an specific parking that is close to the hotel but they did not disclose that the metro roadworks would make it very difficult to arrive to that parking, that it was more expensive than alternatives and that street parking in Victoria street is absolutely possible, which made me throw away 60 euros in parking fees when I could have parked 10m away from the hotel. The hotel is 2 hotels in one, so the entrance was extremely unclear as well, with no indication whatsoever. Seems that they struggle with communication before arriving. The gardens are very nice and relaxing in the middle of Porto, which was a really nice touch, but the pool was closed without notice beforehand. The room was clean and spacious but unfortunately the furniture was cheap and run down. Not at all what I was expecting. The bed was extremely hard as well, didn't feel nice at all. Finally, I booked a suite, which for them seems to mean "large room", the room I was placed in was definitely not a suite by any standards.

Great location. Fantastic staff, always provided great advice for dinner.

Amazing room and service , Good food

Great location!

Séjour agréable au sein de l’établissement, notamment grâce à l’équipe particulièrement gentille et d’une grande volonté pour vous aider. L’hôtel est très bien placé et les espaces propres.