Mount Stewart Hotel

All told, not a pleasant experience. Arriving after a long cycle ride my shower was disturbed by a staff member demanding to know how long I'd been in the shower. Apparently the shower was causing a flood in the bar; I was told not to use it further. Presented with a menu, I chose something from the first page; subsequently I was charged almost 3 times the price because that was the Monday-Thurdsay lunch menu, not the Saturday dinner menu. Breakfast on a Sunday starting at 0900 meant that I couldn't eat before an earlyish start in the morning.

Please don’t waste your money. Service is horrendous, staff are very rude and abrupt. You’re pressured to leave before you’ve even had a drinks order taken. It’s clearly as quick as they can get you out to fill the table again and the very basic food is extremely over priced. Portpatrick is such a lovely place and you will have a much better meal elsewhere.

The food was very well presented, tasty and good value for money in really nice premises, bar and food is table service only, we had fish & chips which included home made chips a large succulent piece of battered fish, mushy peas, pickled onions, bread & butter and a pot of tea all for £19

This is definitely the worst stay we have ever experienced. My wife and I have been travelling across Europe and the USA for over 30 years and we have never been in such a filthy and badly kept property. The pictures are self-explanatory, showing the accumulated dirt and grime in apartment 19 of the Mount Stewart Hotel in Portpatrick, Scotland. There were no cleaning materials available so we had to wash some dishes with shower gel in order to have some breakfast before leaving this awful place. Pictures show broken paving stones and plywood covering gaps in the porch area outside the apartment. There are cigarette ends right outside the door and there is no mat inside the front door, which means that any dirt is carried further into the space. The paintwork in covered in dirt, the floor, not surprisingly, was filthy and the shower leaked onto the bathroom floor, resulting in perhaps the only really clean area of the property. We raised the issues with the duty manager who assured us that the owners would respond as soon as they returned from wherever they were. We sent pictures and waited for a response, which did not happen. There was some sense of surprise that we wanted to leave early and we were careful not to ask for our money or any proportion of what we had paid. It was our choice to leave, but you would think that any caring and contentious owner would be either anxious, or at the very least, curious to know why we felt so strongly about this experience. No. Nothing.

Came here for an evening meal on the 15th of March. I was a little unsure on the menu at first but found 2 things I couldn’t wait to try. The gambas pil was to die for so succulent and cooked to perfection, quite spicy but very pleasing. I had a seafood crepe and my friend had a steak.. well I wasn’t disappointed the crepe had so many different flavours to it which worked perfectly! My friends steak was also cooked to perfection. We didn’t leave a single bit of food! If I wasn’t in a restaurant I would have probably cleaned the plate as it was that tasty. The staff couldn’t of done enough for you, always checking on our food, making sure our drinks were okay and even taking time out to chat with us as they had a few other tables to attend to. It makes a whole lot of difference when the staff care for you even if they may not see you again Location is superb. Our first time visiting the area and this is by far the best place we have eaten at so far!

Regular at MS for many years. Over last few years one of the best places for food. Tasty and consistent. However very disappointed this evening. New and reduced menu which is fine and on initial view of menu saw an increase to price which can be understandable (portpatrick always expensive for food). Ordered my usual seafood pancake, up 2-3 pounds since last year (now £19) and it was lovely as usual. Expecting the sides that it has come with for years (potatoes and veg) these are now being charged at £10 for both. This is over a 50% increase in the total meal! Portion sizes of other meals reduced. Really disappointed and appreciate the cost of living increase. Management staff have never been overly friendly to regular customers and historically i have forgon this in view of the good food in the past. However, prices are too high with reduced portions. Always come with familly and friends though unfortunately won't be back anytime soon

We popped in for lunch today - unfortunately they were closed for refurbishments... until evening meals. However Libby was very friendly offered to show us around as we had never visited the establishment before. All looked very plush and clean looking forward to returning very soon. Also will encourage friends to book into their various accomodations, over summer and bare minimum to eat and leave a review. Hoping that this will prove to be a good local place for us to eat and listen to music on a Friday or Saturday evening (apparently a ?resident pianist plays the baby grand). The sign that says arrive as guest leave as friends rang in my ear - although a short tour around we were made to feel very welcome indeed. Thank you very much for your hospitality.

We had our second meal here and where not dissapointed. This restaurant serves the best food ever. The taste is exceptional and great value for money. We have never tasted food so good. The chef should be awarded. The staff really make you feel special and at home. I would recommend that if your staying in Portpatrick then you need to eat here.

The room had a fabulous view. The food was tasty and the staff very friendly. On the down side our room has no heating. There were 2 plug in fires but they didn’t work and when we complained to a staff member twice on the 2nd time they came to room and totally agreed it was freezing. The girl advised she would go and find a heater but never came back and no offer of compensation from management was unacceptable. After much deliberation we came to an agreement by way of an apology but felt by then it was too late. This will most definitely put me off going back or recommending especially in Autumn winter time .