Lyons Nant Hall Hotel

Looking through here, it seems that Nant Hall is either fabulous, or awful. No middle ground. Unfortunately our visit was awful. We booked on recommendation from our holiday home, & were initially very impressed. It looks lovejy, set back from the road, plenty of parking, plenty of secure play areas for the children in our party of 12. Where to begin? Our table wasn't ready on arrival. I had to chase up our drinks order 3 times as only some of them arrived. We were totally ignored once food was delivered. All our meals were lovely though. I had to request the table be cleared. Then ask for dessert menus. We ordered 2 kids chocolate brownies, 3 adult brownies. All were identical, despite different descriptions on the menu,& the young lad didn't know which was which. We eventually asked for the bill, which had 6 items on it that we had not requested! This came to an over charge of almost £60. What a farce trying to amend this. In deleting some items from our bill, others were added. It took 3 attempts to correct everything. I complained to the duty manager, who blamed the young staff. He needs to "manage" those staff. He took my email, promising to be in touch once he'd spoken to someone above him. They already had my phone number from the reservation. No contact. I emailed the hotel listing all the above, & got a bog standard "we're sorry, have a free meal on us" reply. Not practical if I live in Scotland! Having listed all my grievances in the email, I felt they hadn't really noted the problems. I emailed again saying this, & got no reply at all. So I wrote direct to the manager. And got no reply! I will admit, I was getting obstinate because I'm being ignored. I don't want a free meal or 12 because we literally cannot go back. If we had had good service on the day, We would have spent more than the £240 we did. It would have been nice to receive good customer service at the time of our complaint, & really nice if the follow up service acknowledged our issues. Sorry, Nant Hall, but we told everyone at our accommodation how awful you were.

This was a very poorly organised event. We arrived to be sent through to a function room which, at first we thought was a 'holding' room before being sat at your table. Instead we had to find a place to sit with our family of 7 - we found the last remaining seats in the middle of a long wedding table in between other families. Absolutely no throught had gone into making this a magical, enchanting experience as advertised! No atmosphere at all, no Christmas decorations, no cutlery, glasses, Christmas napkins, crackers or anything to do with Christmas at all. This was obviously purely a money making event with no thought at all. It was just the weekend's function tables and they thought 'this will do'! When we eventually realised we were going to eat our breakfast along this wedding table in the middle of other families and not be sat at our own table, we decided to join the queue for the breakfast - what a joke!! A very long queue, like a canteen, one lady serving you breakfast when you eventually got to the front with your plate. You had to then join another queue to make toast. My son doesn't like full English so I asked if he could have some cereal, was rudely told no, only full breakfast. Asked another member of staff and she brought over a bowl of coco pops. Also, no hot drinks!! You had to pay extra for a cup of tea or coffee! The food also ok and most of the staff were fine but whoever organised this event should be ashamed! If I hadn't have paid upfront, we would have walked out in the first 10 minutes.

The hotel rooms are really very comfortable. Bathrooms especially are beautiful. I just need the hotel to know that that have one problem that is very easily sorted out…..The coffee is truly awful. The cappuccino’s (4 for £12 by the way) which seemed to be hot milk with a nescafe sachet stirred in. Urhhh. Then the coffee with breakfast was the colour of tea…neither option tasted of coffee .c’mon Nant you can do better!!