Hotel Palace Galapagos

We stayed 10 nights at this hotel! The communication was great since the booking was made. I got an email asking for the approximate time of the arrival, to make sure someone was there. They are there from 6am till 7 pm from my understanding. There is a gate that closes at 7 in the evening, however, you get a key for it and explain how to open and close it. Our room was Tortuga, up the stairs. Every room has an animal name ( Iguana, Dolphin etc). The room was very clean, it looked different than a standard hotel room. The hotel is in a residential area , so not much space, but very well maintained. It is about 10-15 minutes away from the port and all the restaurants. There are mini markets around if you need to buy something quick and they are cheaper than in the touristic area. The hotel offers water to drink and to brush your teeth , they have it in the lobby and you have access to it whenever you need it. They also offer coffee there if you need it, it is an instant coffee that you make yourself. The room was very quiet, except at night when you can hear cats and dogs from the neighbors or from the street. The bed was very comfortable, the room got air conditioner and a small fridge. There is also a closet and a table, although the space was pretty limited. The bathroom is not very big but enough for what you need. They offer towels, liquid soap ( we also bought additional soap since it was just one at the sink) and there is also a hair drier. You can get also breakfast for $10/person. The staff was very nice and made sure we were all good. Online it was said we get a welcome drink which we did not, however, this does not make me lower my rate. I would consider this hotel again if I ever visit the island.

Beautiful hotel just 10-15 minutes away from the port and all the shopping and restaurants. The room was very clean and the staff was very attentive. We got complimentary water and coffee in the lobby. The rooms are quiet, have air conditioning and the staff speak English.

Staff was amazing. Very helpful and wanted to make sure your needs were met. Always hot showers and good working air conditioning. Appreciated the water in the lobby to refill bottles and they even put a jug in each room too. Location was a bit outside the central area but we always walked it, even in dark and it was safe. It was only like a 10 - 15 minute walk. We took a cab from the ferry with our luggage and it was only $2. They booked us a cab to go to the airport ferry for us. Very prompt in responding to emails and I had a lot of questions so very patient too!

Very well maintained small and quiet hotel. Super friendly and easily accessible staff.

Close to downtown, safe, nice. Best thing is breakfast, Tonia makes it and it's very delicious

The hotel is in a nice quiet residential neighborhood, yet very walkable to restaurants and shops. The wifi was fast and dependable. The bed was very comfortable. Air conditioning worked well which was welcome each day after a day out. We chose not to spend the additional $8 a day for breakfast. The room was very clean! The staff was friendly and helpful. The only thing lacking was guidance on places worth visiting while on the island of Santa Cruz, although a recommendation was made by Julio for a travel agent we could contact. Overall, Hotel Palace is a great place to stay.

Great room! Comfortable, clean, spacious and well equipped. Great customer service and a delicious breakfast. We arrived in the evening and left relatively early, but wish we could have stayed longer. Staff even scheduled our cabs to the airport for the morning

Lovely room with air con. Staff really helpful. Safe to walk about even at night. In easy walking distance to the town.

The rooms are just as they look in the pictures and are very well kept, clean and comfortable. All the amenities are perfect and the staff couldn’t be more hospitable and helpful. They helped us plan our adventures and book stuff in with reputable guides. They helped us arrange transport and extra nights at the hotel. It was a pleasure staying here and we hope to be back