Fergus Puerto de la Cruz

Obsługa jest bardzo uprzejma i przyjazna, sprzątanie jest bardzo dobre, a wyposażenie jest świetne. Prawda jest taka, że w hotelu jest bardzo cicho😉

Me encanta , lo recomiendo

Stayed for a week at the end of January for my girlfriend’s 30th birthday. First impressions the hill that the hotel is situated on is very steep, if you have mobility issues this may not be suitable however it did not affect us. The lobby is spacious and very modern. We were quickly checked in and directed to our room (superior sea view on the 3rd floor). Room was clean, modern and minimalistic. Large bottle of water in the room on arrival which can be filled from the many drinking water dispensers around the hotel. Balcony was nice, and the view was lovely. Room was cleaned daily and fresh towels supplied. Seen a lot of negative reviews regarding lack of sunbeds around the pool, I reckon these are nonsense. We would finish breakfast around 9:30 and were easily able to find sunbeds in good positions. Not sure what people are moaning about? Music played around the pool was nice, and the bar served good drinks on the all inclusive. Entertainment was fun, different activities during the day and always something happening in the evening. Massive shoutout to Goofy, my dancing partner 😂 Food was OK. Not outstanding but always a fair amount of choice and we never went hungry. Overall we had a very positive experience, and a lovely stay.

We had a last minute holiday, booked one day, arrived the next. 4* to get something nice. It is nice, we were upgraded to a beautiful suite, far more room than necessary, 3 balconies and totally spotless. Sounds good yes? We arrived at 22.50 , no food available and all inclusive drinks stop at 23:00. After travelling since 11am a snack would have been appreciated. No apologies, flat no. On entering the room, beautiful, no kettle and can't hire one (which I personally refused to do) until the morning. It hadn't started well, but, we're gonna make the best of it. Booked trips the next day after a comfortable night, the beds are so comfortable, and got on with exploring and settling in. The towels need a refundable deposit, and the safe had a fee. Food, mediocre at best Location, ok if you enjoy walking in steep situations, the hotel is on a challenging hill, with steps/slope access into the resort. We took taxi each way in the evenings, around €5 each way, there a free bus during the day at selected times. ALL THIS POSITIVE INFO ..... Now resumed into the fact that the hotel was over run by schools on trips. It was like eating 3 times a day in a school hall. Kids having fun, ok, but consideration of others would be nice. The noise created prevented/spoilt/interrupted sleep, reading and general peace throughout our 10 days away. Entertainment was sp****, but expected in April, and please done expect this hotel to have a mainly English clientele, the quiz was interesting, read in 4 languages. Making connections was hard therefore. We decided, to have a nice time regardless of the challenges. (Cleaners kept forgetting to clean our room). Staff terribly pleasant, work really hard and very helpful. Home seems a very attractive place, I need another holiday, but I'll not be returning. I hope others experiences are more positive.

Droves of Spanish school children (around 100 at any one time) ruined the atmosphere completely. If it wasn’t the constant shouting and jeering at each other across balconies or around the pool, it was clearing the buffet leaving nothing for other guests and knocking on hotel doors well after midnight. When you pay around £750 each for a week, you expect a 4* service. This was not it. The food is average. The hot food is cold and the cold food is often warm. Very limited drinks included on the all inclusive also. SHOULD BE REBRANDED AS A YOUTH HOSTEL