Dreams del Estrecho

A modern hotel with all the amenities expected of such an established hotel. The room was roomy and comfortable. The bed was comfortable, and the pillows provided an excellent sleep. Breakfast selection was very good with many options to choose from. The location is very convenient to a number of must-see attractions. We would definitely stay here again.

Quark’s “Fly the Drake” expedition departs from Punta Arenas, Chile - not by ship, but by a chartered 3-hour flight that arrives on a gravel airstrip on King George Island. This approach bypasses the Drake Passage and its potentially turbulent waters. Quark's expedition includes one night before departure at Dreams Hotel and Casino, in Punta Arenas; and another night upon our return from King George Island at the end of the trip. Dreams Hotel served the expedition team well. The rooms were modern, spacious, and clean. The floor I was on was quiet, and provided great views of Punta Arenas, both times I stayed there. There were sufficient front desk staff to address the needs of the 90 travelers who formed the expedition's guest list. While I spent one night at another local hotel (as Dreams had been fully booked for that night), I found Dreams to be a perfect fit for this expedition.

Visited the hotel prior to an Antarctic adventure. This is a large hotel with a Casino. Our room was large and pleasant. Hotel is centrally located within easy walking to the town centre. Our meals were in the banquet hall with other passengers on the upcoming cruise. The food was average. Breakfast was served in a nice room and was much better than our "banquet" dinners.

This is one of the few large hotels in Punta Arenas, so caters to large cruise/tour groups. The rooms are spacious. The staff generally helpful. Unfortunately, the captive market means rather average facilities. The breakfast buffet is adequate, but quite modest for a large hotel. Meals for tour groups in the conference area were repetitive. There is no air conditioning, so rooms get very hot in the summer and one needs to open the window — the street below can be noisy. The shower floods the bathroom due to poor drainage. Spotty and slow Wi-Fi.

Arrived after long trip in Antarctica. Put on the 10th floor and within 1/2 hour of checking in there was EXTREME noise from the 11th floor - construction! Thought the roof was going to fall in. Got management involved and was told the policy was 'no construction to take place when guests are occupying the 10th floor'!!!! Did this manager really say that to me as we stood on the 10th floor and could barely hear each speak?!?!?!!? He then told me he would tell the construction team to stop. They didn't as they started back up after about 20 minutes. He told me he told them to stop again....they didn't. I also told him my room water was warm at best, could not take a shower. He had maintenance look at it. He told me it would be fixed in an hour. I asked for another room given the water and the noise. We jointly evaluated the other room which was on floor 8. No noise which was positive. Water temperature was the same. He told me he would be ok taking a shower in that. I chose not to debate the acceptable water temperature with him as he obviously did not see me as the customer. No sense of customer service. Neither issue fixed. Noise continued - was then told the construction team would finish within the hour. I WOULD NOT RECOMMEND THIS HOTEL !!!!!!!!!!!!!

No AC and room was stifling hot 28 degree and window would not open. Bell boy had to lodge a coat hanger to have it open an inch. We stayed in room 1011 which was west facing towards sun and town. For the price we expected ALOT better. Night before we stayed at Alsumur which was not as fancy but way cheaper room was cooler.