Insotel Punta Prima Resort

I do not normally write reviews, however, I feel inclined as I’d hate for anybody else to spend/waste money on this hotel. We arrived on the 18th September. We were extremely worried about arriving due to multiple reports of hand foot and mouth cases on the hotel Facebook page. We were particularly worried due to having a 5 month old baby. However, appreciate this is not the hotels fault but they could have managed it more appropriately. We arrived at around 12pm, luckily our room was ready. Large complex, nice surroundings/garden areas well tended to. Steep hills and probably not appropriate for disabled people. It was a struggle with the pram. Rooms were extremely dated and basic. We were in a ground floor apartment and the noise from next door and above apartment was ridiculous . Paper thin walls and every footstep, conversation and bangs heard at all hours. The apartments had maid service daily. However, during our 11 day stay the bedding was changed only once. Towels changed daily. Floors and bathroom extremely dirty, hairs around bath and grime in between tiles. Strong smell of urine around toilet area. Initially had a drying rack outside which was taken the evening we arrived. Requested a replacement four times and took days to arrive. Two large bottles of water provided in room on arrival, however, never replenished. Almost seemed impossible to get a bottle of water in the hotel. Only plastic glasses of warm water served around the pool/bar areas. Ended up buying multiple bottles for the room. Glass water bottles provided in the dining room but not allowed to take back to room. Internet/wifi did not work, had to ask reception to fix this which they did after a few hours. Our son’s shoes were stolen from outside the front of the apartment on the first night. Advised that other guests had items stolen also. The food was ok, always plenty of choice for our family of 5. Very poorly labelled and allergy advice very unclear. Due to having a severe allergy, spoke with chef who briefly showed me what was safe to eat, however, this was rushed and he did not seem sure. I stuck to basics as I was worried. The food hall/buffet was like a cattle market. It was so unbelievably busy with huge queues. The staff are overrun in the buffet restaurant. They would also often take your plate before you’d finished your meal. Did not enjoy the restaurants that were included. We went to il faro which was poor and the same with aire. We did not end up returning to the other restaurants which we had booked due to this. One of our party also felt unwell following the meal at aire (he had the calamari which tasted off). The pool areas looked nice at first glance, however, they were extremely dirty. Plastic glasses left scattered and not regularly cleaned. Sticky patches everywhere where drinks has been spilled and not cleaned up. We were often up early with our baby so would walk around the complex. We would see staff members lightly spraying the floor