We overall had a lovely family stay at this hotel which is in a nice low key area of the island but still with plenty of shops and restaurants and things to do. Negatives: Children's playground currently out of use (unsure why they didn't replace this over winter). Not good when advertised as family hotel. Housekeeping lacked the finer detail. On arrival only 3 beds made up for family/booking of 4, half of the beds had duvets half had thin sheets rather than all the same. After getting duvets for all, on linen change day they swapped back to 2 duvets and 2 sheets! Often left only 3 sets of towels instead of 4. Didn't check to replace toilet paper, leaving us short one day. Complimentary shampoo etc either not refilled or pumps didn't work. Reception did attentively correct everything when requested, but I felt there were a few too many things to report. Show cooking area couldn't keep up with demand often leaving a wait for food or a need to choose alternative option. Very small area for size of hotel. A couple bits of meat we had were not fully cooked, I believe this was down to the chefs trying to keep up with demand, rather than having enough time to cook the food. Deserts were very tasty but lacked variety and quantity. Positives: High quality tasty food. Nice cuts of meat and good selection of fish. Half board included evening drinks even though not stated so when booking with TUI, the beer was nice. Alfresco dining available. Family friendly hotel. Attentive staff when issues arise. Great location. Lots of older French guests, meaning that during English school holidays the place wasn't completely over run with kids. Nice separate pool for little kids with slides. Pools nice temperature. Plenty of sunbeds at any time of day. Clean hotel. Useful points to note. Breakfast currently starts at 8am, dinner at 7pm. Some say this is late, but we kept our little kids routines on English time (one hour behind) so it worked well for us only having to stretch them a little for dinner, which an afternoon ice-cream took care of. Our return transfer left before breakfast time, but on request the hotel either provide pre plated food or a cold continental style buffet depending on numbers leaving. We were lucky enough to have the cold buffet which set us up nicely for our journey home. Tourist tax is about 45 euros for 2 adults for a week. Our little kids were free (not sure on age limit for kids). Safety deposit box is free but needs 20 euro deposit. Pool/beach towels free, but need 10 euro deposit. Overall nice stay and have no worries if you have booked here, but I have had more pleasant stays at other barcelo properties.
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