Gość
21 września 2023 r.
Oh, where to start, if I could give zero stars I would. First, I was asked numerous times for my scanned ID, even a few hours before check-in when I was in an area where I had no cell service to send an attachment (on the island!) The place is getting run down, and not clean at all, mold in the bathroom and the room just needs a good cleaning, the hallways are filthy and the trim is falling off the walls. Our door did not shut properly, we had to lift and shove to get it to lock. Asked for regular coffee in my room since it only had decaf and was told that was all they had, and that I could buy coffee in the lobby during their business hours! NOPE, went elsewhere to purchase coffee! Had nonstop issues with my key not working, every time I went to the front desk no one was around and I had to search for someone, while office staff in the back would turn their back and ignore us. Although after seeing what the other places were like on the island maybe this was one of the better ones. Not sure, but I will never stay at an Arriva location ever again, this was overpriced for the condition of the place! On the plus side, the pool and hot tub were wonderful, along with the view from the balcony. The location was within walking distance of restaurants and shopping.
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