Crystals Beach Resort Belle Mare, a member of Radisson Individuals

My family of 4 (boy 11 girl 9) had an excellent 14 days holiday. We found all the staff very friendly and helpful. This was from our arrival to our departure. The hotel is of a good standard, needing a touch up here and there. There was plenty of space across the campus to make it feel relaxed and not busy. The grounds were well kept and a big thank you to the kind groundmen who cut us a fresh coconut to drink. There are two pools. We only used the heated pool. There is a gym which was in good order. There is also a spa where we enjoyed massages. Our room was a good size and plenty of plugs for our devices. Safe was easy to use. Cleaning of the room was good and if they find a valuable outside of the safe they will leave the room unfinished as a precaution. This happened to us a couple of times until we realised an empty money belt was an issue. Entertainment throughout the day was really good fun. I want to say a big thank you to Avnish and Stephano who our stay particularly enjoyable with football almost every day. The kids loved Aqualand, the pony ride, pool and table tennis also. The beach is really nice. No issue getting a sun a bed. The water was clear and there was a little coral and few fish inside the recommended bathing area. A few more could be found just beyond making snorkeling really good fun. especially for our beginners. There are number of free activities available at the boat house like a glass bottom boat, canoes and pedalos which we tried. We found the food really good and varied enough for use for 14days without going to the themed restaurants. Our son is a very picky eater but there was enough for him and to try something new. The management of the restaurant was very good and always tried to greet us and enquire how we were doing and if they could help. The bar has a good mix of drinks available. There is Phoenix beer on tap and I found it refreshingly enjoyable. There is good waiter service and I wish to thank Tharun for his smile and stopping is going thirsty. Remember to pack and apply your mosquito repellent. Overall a lovely stay and we felt very much looked after. Would go back.

Probably the most longest review… This was our 2nd visit. Initial greeting at reception was a little poor but Dini from guest comms did everything she could and made it better! She went above and beyond including a beautiful room looking out to the sea. We were met by Sam who we met on our last visit here the Duty manager who absolutely deserves to be called a MANAGER. He is so kind and incredibly knowledgable and also goes above and beyond so thank you for making our stay another good one! The food is fresh and nice, my only criticism is the children’s menu could be more children friendly, even if chips could be offered it would be helpful but my daughter is fussy so not even I get meals right but Chef Ragoo made our holiday even easier by cooking seperate meals for my daughter for lunch and dinner. His kitchen staff are amazing and whilst people want to moan about the food etc, no matter what they cook they can’t make everyone happy. There is always something to eat even if you are really fussy. A huge thank you to the restaurant manager who always helped us, I don’t know his name but his moto was to care about people then he knows he has done his job right if the people are happy! You sir are incredible! Nusreen a waitress who was there every night at dinner time became a feature to our dinner. The care she had for my daughter was lovely and always looked after her when passing the tables. Thank you! Yes the hotel needs updating - I think it’s been running for 12 years with no renovation so it’s not done bad! But even though it needs doing up a bit it’s still a lovely hotel with a beautiful beach! We came back and we will keep coming back! Our room was cleaned daily with fresh towels, housekeeping and Nina from housekeeping was extremely precise and always left our room spotless. Nina came to our room most days just to make sure all was ok! We actually wish we could take her home as she is just a beautiful soul who truly cares and takes pride in her job! She is a credit to the hotel and they are lucky to have her! The beach - beautiful! Heated pool lovely and main pool was also lovely. So easy to have clean towels the ladies are there to swap towels and always do so with a smile! The general cleaning of the hotel is spot on! Everything is clean and smells clean. The landscaping team are always working so hard! From coconuts falling to seaweed they have non stop work and do it incredibly well! Every day they worked so hard to keep the grounds clean and tidy! Bar staff by the pool and the ice bar were very friendly and always on hand asking what we wanted. Harsh the barman at the Ice bar- very attentive and also takes pride in his job! Thank you! Danny at the boathouse - thanks for the wicked speed boat trip! Lovely glass bottom boat trip with the boathouse team who were knowledgeable when out in the ocean looking at coral and fish! Kids club - a little different from our last visit. Mini disco is only every other night which

It's over a year since we stayed here but, having seen It's bring advertised on more travel companies sites, I feel compelled to right an honest review. Firstly, the rooms are fine, although a little dated. Room services are hit and miss, often coming back to the room late afternoon to find it had not been cleaned. The beach and pool areas are lovely and always plenty of beds. The main issue is the amount of customers they allow in, this hotel is trying to be everything for everyone and is failing to all. We were there for 2 weeks all inc. On top of this they have people visiting for 2/3 days plus day visitors. You can wait an extremely long time to get served at the bar as there is not enough staff and all the restaurants are chaotic. Tables are dirty, no one removes used plates, cutlery, glasses etc and, if they do, the tables themselves are not cleaned. The food is poor quality and, as there are so many people in, they cannot keep up with demand and it looks as though 2 dozen raccoons have been in and ravaged the place. We went out to eat mainly, especially in the second week, not really what you expect from an all inc holiday. Customer service from reception duty manager was also unacceptable. We spoke to reception around 4 days before we were due to leave to request to keep our room on the last day due to a late flight. Obviously, we were expecting to pay for this. We were told to come back the day before our departure day and, although our room may not be available, we would be able to have a room on a day rate, which was fine. We went the day before to be told by the duty manager the hotel was at capacity and there were no rooms available. We explained we'd asked previously and was told there were rooms available, he said they had since sold the rooms. Had we been told at the time there was a possibility the rooms could sell out, we would have booked one then. However, we could use the communal showers and there were lockers available to leave clean clothes and valuables in, we just needed to go to reception in the morning. So, next morning we go to secure a locker to leave everything safe while we went to the beach only to be told by the same duty manager there were no lockers as previous guests had taken all the keys!! Every single key for every single locker!! We were extremely frustrated by all of this, but he couldn't care one jot, and made that very clear. This was our 3rd visit to Mauritius so, my advice to anyone would be to avoid this hotel at all costs, there are much much better (and less expensive) hotels on this beautiful island.

It was an amazing experience given our value for money. We stayed for 9 nights and: - the food was great, enough variety to not get bored of. The tuna sashimi in the main restaurant was something to look forward to. We didn’t really visit other restaurants apart from the Asian one, the food was tasty (not truly Asian though) and the service up to standard. -pools and the beach were clean and constantly being taken care of -the room was also clean, we didn’t have any issues, in case of any questions the front desk was always helpful. The decoration may not be the most modern but it wasn’t too important to us. -there was enough activities on site to keep us entertained. Tennis court, pétanque, water slides, various free of charge water activities from the Papa’s Dream office located right on the beach. The staff on site took part and organised many contests, lessons and was always fun to be around - big thank you to Lucca, Avnish and Yovan 🫡 -Papas Dream also organises the five islands tour that was a lot of fun, I really recommend it -we walked around and our beach was by far the nicest one

We were there almost 2 weeks in August/Sepyember. 2 adults, 2 children 11,8 yrs. From the begining a nice welcome at the lobby, fast accomodation, very helpfull staff on many questuons, not even connected wit the hitel itself. We were under an impression of service everywhere, from the frontdesk to restaurants and facilities, like SPA - which I recommend much, its a must - completing the while stay in this „paradiae like”place. Very large rooms, comfortable, cleaned every day, minibar filled daily, included. Food in restaurants - plenty of everything, tasty, niclely served. I recommend giant prawnes & lobster from a’la carte restaurants, delicious & pretty served. My kods had lot of food to choose, they tasted most of the dishes, nit only pasta & pizza, which are on a daily basis for demanding children ;) I would like to give special thanks to guys on boat booth and diving center, they made a good recomendatiins for facultitave trips, which I enjoyed the most. And do t forget about having a massage there, I will write it once more, worth definitelly. People of Mauritius - you are amazing and you do magnificent job there, not spotyed elsewhere.

We were a big family of 13 adults and kids who all had an amazing holiday. The food was plentiful and the drinks delicious. Thanks to Deepak, Singh is King, for looking after us! Amazing hotel and beautiful staff. Thanks from Dr Prash Kooverjee and family