Caples Court Motel & Apartments

This motel needs a lot of maintenance. Stairs to the rooms are about to fall apart. On check in we were told the towels and coffee would be replaced daily. After coming home on the first day we discovered this was not the case. After several phone calls trying to get hold of somebody we finally got fresh towels and replacement coffee and toilet paper. It's a shame because the location of the motel is great and rooms are spacious but service and overall maintenance of the motel is letting it down.

Small but very well equipped, highly recommend. If we had bought our own food, we could have stayed there for a week no problem.

Very Close to centre of Queenstown. Room had a view of the Lake and Cable car. Room was clean and comfy bed but kitchen area very small. No where to plug toaster in so had to put it on the floor! The seats out side the room need replacing they were broken and uncomfortable to sit on. Staff friendly and we borrowed an umberella from Reception.

Amazing location very walkable to the downtown. Parking was tricky even with a small car but we made it work. Nice play to stay with good wifi, amenities and views.

Friend recommended and we had cozy and relaxing time in CaplesCourt. It has stunning view from the living room. Easy to access to the city centre of Queenstown, Queenstown Hill walk track and 2mins walking distance to the airport bus station.

Caples court is well located, with only a short 3 min walk to central Queenstown. The rooms were big and some had incredible views (room 2,3,4). Alas, there is no air con, and my room only had a small desk fan. My son's room had no toilet paper, my toilet seat could be lifted off easily, the fridge had left over food from a previous guest. There is some parking space under the building. The beds were comfortable enough and quiet. Finally, the staff could be a tad more friendly and accommodating. They seemed bored and as if they wanted to be anywhere but at work...

Nice and handy to central Queenstown, slightly hilly walk. Is a bit dated accommodation, but very tidy and well priced. We had 7 nights. Room servicing a bit random, soap appearing on day 2 and facecloths on day 4, but otherwise kept it clean. Was on a ground level, so not quite the views anticipated, but could still see the gondolas and para gliding. No cooling in summer, but seems well setup for heating in winter. Close to bus stop. Enjoyed our stay here.

The check-in process was woeful. Documentation I received said check-in was from 2pm-6pm and to check in at 12 Stanley St (the Four Seasons motel next door). Got there just after 2pm. Sign on that door said go to Caples Court reception. Went there and it was locked and unmanned. Rang their number, which went to voicemail. Waited 25 minutes in total. Luckily we buttonholed one of the cleaners who said he'd get in touch with the manager, who turned up 10 mins later and blithely apologized, saying he didn't know what time we'd be arriving (??). Reception was unmanned for most of our 5-night stay. On the plus side, the room was clean and the kitchen appliances worked. Was serviced only twice during our stay but the cleaning staff were friendly. The place has nice views and is centrally located. Undercover parking but a bit difficult to get out onto the street. Sadly the place generally looked a bit down-at-heel. The garden/vegetation was unkempt and there were signs of wear-and-tear about the place. For the money we paid, I would have expected better service.

The check-in experience was very poor. Despite the ******* documentation saying check-in was from 2pm-6pm and a sign on the reception door saying it was "open" from 8.30am-5pm, it was unmanned when we got there. Tried to ring them and the number went to voicemail. Luckily, we were able to buttonhole the cleaners, who got in touch with the manager. After waiting 25 minutes, he eventually turned up and blithely apologised, saying he didn't know when we'd be arriving (??). Most of the time thereafter, reception was unmanned. The room was also not serviced every day, but was generally clean when we got there and the kitchen appliances all worked. The soap holder in our shower was missing. The exterior of the property had a somewhat down-at-heel look. The vegetation was overgrown/unkempt and the property looked in need of a spruce up. Is situated on top of a hill, with some very nice views, but hard to get out of the driveway.