Rocky Mountain Springs Lodge

Me and my family stayed in Room 2 for one night. During our check in, the front desk staff wasn't friendly or courteous at all. She just asked for my payment and handed me our room key. There was even no information on what number to call in case of emergency, wifi password and breakfast time. By the time we went to our room, I used their bathroom and I must say, the bathrooms smells/stiky. i also noticed that their towels has stains! the same applies to their pillowcase, good thing we brought with us pillowcases and blankets. Morning came at around 8AM, their front desk was not yet opened so we have no idea where to get our breakfast inclusion. Overall, we had a terrible stay. Their rooms are not even sound proof so we can hear childrens playing on the upper floor. The only thing that I liked in this property is the view. I will never recommed and stay in this property again.

Horrible experience!!!! We went to Radium Hot Springs to relax. But, unfortunately, we booked this place. There were small nails and noodles on the floor, a wet corner near the door to the patio and the floor was dusty and filthy. Countertops were dusty as well as we had to wipe everything just to feel comfortable. We needed to call the reception for pillows, extra blankets as it had hair and stains, and if possible, someone who can at least sweep or vacuum the floor. The receptionist came with a mop with no bucket and used it as broom to remove the pieces of noodles and nails, and wiped the wet area. The man on the phone was telling us that the room was that way because it was newly renovated. The lady in the reception admitted that they don’t have any housekeepers at the moment that’s why the room was dirty and filthy. We asked if they can move us to another room but she said there’s no available room. So we asked for a refund so we can leave and book to another place but she said that there’s no refund.

You get what you pay for - our room had trash still on the floor and hair all over the linens and towels. On our way over to request a refund, our neighbors were carrying bedding from the office due to similar issues, and they were told no refunds were possible. We arrived a bit early just to see where the place was, and noticed several mattresses outside of their rooms being cleaned - had we not pre-paid for the room, we would have been on our way. A large can of lysol spray and several disinfectant wipes later, we pulled off all the linens and brought in a blanket from our car to sleep on. But hey, you get a mountain view - unfortunately, the money we saved booking this place over a different option went towards disinfectant.

I would NOT recommend staying at this property. The view was nice, but that was really all we liked about it. To start, I had requested an early checkin and was not told about the $50 fee when I called. When I went to checkin, I was told that there was nothing she could do about it, even though I was never informed of it. When we got to the room, it was freezing, I tried calling a couple times to get this resolved as we were unable to find a thermostat and when they finally called back, I was told to increase the heat using the knob on the baseboard heating. It is an older motel, but not in a cute, quant way, it is more in a dingey way. The tub had stains, the walls had stains, the floors had stains, the mini fridge made so much noise we had to unplug it at night and we could hear the water running in all of the rooms next to us. The parking lot is also very small and there is not enough parking for the amount of rooms they have. Let alone if someone is eating at the restaurant. There was a couple of times we had to park on the street and hope that we wouldn't get a ticket or towed (there was no signage about overflow parking). The worst part, though, was the bed. The mattress was very thin and caved in in the middle. You could feel the springs all night and we both woke up in extreme pain both mornings. Was definitely not the mini vacation we had hoped for.

The view was great! However the room was not as great. There was little or no hot water, wasn’t able to have a shower at all. Desk staff said to be patient, we were , but after trying for over two hours the water didn’t even get warm

It was very dated and the walls are very thin so you can hear everything from rooms on either side of you. It was not too expensive and the view from our room was amazing! I saw on our booking that there would be breakfast included but no one told us where it was or at what time so we missed out on that. Overall it was ok.

We walked in and immediately walked out, unfortunately they make you pay for the room beofre you see it which makes sense now, because of how dirty it is. The mattress was stained, carpets were all stained, coffee pot looked like it hadnt been cleaned in weeks. We walked in and instantly felt dirty. They attempted to make it better by coming in to clean with one dirty rag and a spray bottle of who knows what, however no amount of cleaning with a spray bottle would have made it clean enough for me to stay. That place needs a serious deep clean and updating, i would never stay there again. The customer service is none existent, if you look at all the bad reviews the management takes no responsibility for anything and just blames the customers. The location was good, but the view was not worth it. We ended up staying at invermere INN which was cheaper, so clean and comfortable, plus they give you a goody bag for your dogs! DO NOT STAY HERE!

The bathroom the toilet the room and the beds were dirty. We payed the room breakfast. Breakfast time 8-10. We went to eat at 9, and run out almost everything for this time. A few families was there and we talked what we eat,.... We called the reception number and the reception man and lady arrived about 20 minutes later and we still didn't get breakfast. When they arrived didn't say hi or good morning, didn't apologize and didn't bring any food. We will never go back. Absolutely negative reviews 😒.

This place has a beautiful location and view. The building is run down. There is no service. No breakfast as advertised no upkeep