Berkshire Arms by Chef & Brewer Collection

So, this place has some really motivated and helpful staff. Food was good enough and rooms clean and bed comfy. 2 big let downs, one really worrying as it affects the safe egress of the building in event of fire - Firstly - I stayed there to sleep. Room 14 was allocated to me and the heating pipes banged and bumped there way through their cycle until midnight. Then off again at 6am... Just not on. I had a fitful night sleep and raised it with the lady on duty this morning at reception. I await to hear from the business. Second issue is a more serious one and has clearly been ignored either through laziness or ignorance since the post Xmas decoration take down. The fire escape next to my room on the main corridor has an overflowing ash tray outside it and, couldn't believe this one, a discarded Xmas tree next to it. Anyone who knows anything about ac celebrants will tell you that a Xmas tree burns as fiercely as most petroleum products. Picture below. I did not raise this with the lady on reception as clearly the Manger / Safety team must be aware as its now July and shows a disregard of duty..... I now wait to hear from the COO / H & S rep at Greene King on the resolution and follow top action / training.

Recent view for a family wedding at a nearby location. We booked four rooms for family. The bar was nice. We booked an evening meal. There were a lot of other people there booked in for the wedding. I thought we'd be waiting forever for the meal as a result but the person in charge did a fantastic jib getting food ordered for each table and the mains following the starters in a reasonable time. The food was good. I had squashed. It can be greasy. This was crisp and tasty. I had lamb shank shepherds pie. Thus was excellent. Plenty of meat on the shank, expensive but lamb is these days. The others on our table all enjoyed varying different meals. We stopped two nights. The rooms was decent, roomy, heating worked fine, shower ok, the water was hot in the bathroom but there was a warning about it. Breakfast on the last day was intercom the point of view the dining room was full of all the wedding guests arriving at the same time. However, again the waiter did an excellently job and the chef an even better one cooking for such a full room. Breakfast was tasty , full fry up. I suppose more chefs would have made it quicker but I suppose it's unusual to have so many guest eating. All in all a decent place, good stay, nice food.

I took my family to visit the pleasure parks at Thorpe Park and Chessington and coming from Somerset, thought it would be too much to travrl both ways in the day. So having booked rooms to cater for my daughters and grsndchildren etc, we relaxed knowing we could have a full day in the parks. We were later than planned arriving for our dinner reservation but Tom and the team of Luke, Emma and Emily put us at ease and looked after our tired little ones very well. The evening meal for us all was very good and nice options for the children noted. Our rooms were very well appointed with lovely decor, beds and furnishings to a 4* standard. Great showers etc The breakfast was great and nicely served with possibly the best breakfast coffee ever. We are in the area again in February and we have already booked some rooms again inc extended family and look forward to the venue again.