Room was too hot and heating and a/c control did not work to control the heating. Cold water tap was running warm water. Had to leave this running for about 6 mins before water actually turned cold. Have stayed in hotel many times before and not experienced these problems. Considering price I paid £282 (Half board) the quality of room was really not worth it. Had an awful night sleep. Also note for half board I’d specifically asked what I’d be charged extra for and was told drinks only plus supplement for steak. When asked to sign, the bill was for full value which I was told was just the way they do things then next day found that I’d been charged for service on full value of food and drinks on top. If I’d been told this at the time I’d have been ok paying, but felt a bit scammed as I’d specifically asked. At reception they then spent about 20 mins to explain and remove the extra charge which then meant no time for breakfast which I’d effectively paid as it was in the half board rate. All in all very disappointing and not sure if I’ll return again. Quite sad as used to be my favourite place to stay in Reading :-(
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