Hotele niedaleko Arrow Valley Country Park, Redditch

The Abbey is a very lovely hotel, set in beautiful surroundings. It’s clean and inviting. The bedrooms are spacious and I have to say the bed is the most comfortable that I’ve slept in at a hotel and believe me I’ve stayed at numerous hotels across the world. The staff are welcoming, polite and professional. They’re very accommodating. I would definitely stay there again.

This wasn’t up to Holiday Inn Express standards. The main problem was the total lack of organisation and poor service at breakfast. We arrived at 08.00, and had to wait the best part of 10 minutes for any bread, and then the scrambled eggs ran out (as did the sausages – though we weren’t having any in any case), and another wait, probably of around 20 minutes, followed before they were replenished. The result was that we were at least half an hour late getting on the road for our onward journey. Sort of negates the ‘Express’ bit of one’s stay, doesn’t it? There were other breakfast issues, too, including, though not limited to, chilled fruit which was still frozen. There were only seven diners, so crowds of people can’t be used as an excuse for sub-standard service. Cleaning of the tables was cursory, with crumbs wiped onto the floor rather than removed. We immediately flagged all of this up with the receptionist on duty, who was duly apologetic, promising to investigate. We had dinner the previous evening. It was just about ok, but over-priced for what we had. Just under £30 for two salads and Pepsi? Someone’s having a laugh. Oh – and the dining room wasn’t clean; one of the chairs at our table was full of crumbs. In terms of facilities, sleep quality, cleanliness, parking, and value, the hotel delivered as is usual for Holiday Inn Express. But even so, some aspects of housekeeping were lacking. The hospitality tray hadn’t been replenished (though Reception rectified this immediately), there were three bath towels, but only one hand towel, and no spare loo roll. Come on, Redditch Holiday Inn Express. You can do better than this.

Great value with friendly service Shame Wi-Fi was not working

I booked a stay for one date then had to move the date due my one colleague being in the military and we eventually stayed for what we thought at the time was a pleasurable evening with this hotel on the 2nd September 2022. I felt I did call in plenty of time to move the first booking and just wanted to flag this up with them. They have now charged me for two stays and accused me of not moving the booking and not turning up. I earn a low salary due to my current job and there would be no way we would want to pay for two stays when we only wanted one night. They appear to not be concerned with my story and are refusing to refund the first booking As they have no proof it was moved on the phone by me. I did not receive an email confirming the move in dates and assumed all was well from the telephone conversation . Be aware this could and will happen to you if you need to change your room booking . They might charge you for two stays. I can barely afford this at present especially with rising prices in fuel costs. I will not be returning to this hotel group because they have ripped me off. What turned out as a smashing hotel stay has now turned into a really bad negative memory. It was not a corporate booking and every penny counts for me at this time and we are being treated as if the money means nothing , that we have been charged for two stays , for them appears normal. Even if it is wrong . Just to confirm we paid and stayed for the £205.12 Booking for one night , but were not at the hotel for the other fee they have charged which is £286 Again beware of these big hotel groups who are happy to take your money and if a mistake is made on their part, are very hard to get back a fee that they should not have taken .

I stayed here with some friends when we visited Webbs of Wychbold as it was conveniently located just off the M5 (although the traffic noise is non existent). The hotel was great value for money. The rooms were big, well furnished and very comfortable. The breakfast which was included had a great selection of good food. The bar area was a nice surprise. There is plenty of parking. It was nice to be able to walk to the Harvester for dinner. I would definitely stay here again.

Always get a warm welcome at Redwings. The staff are lovely and couldn’t be more helpful. The rooms are basic but clean and comfortable. The hotel is surrounded by bars and restaurants and on the main bus route into Birmingham city. Perfect for a short stay at reasonable prices.

Great value for Money hotel with excellent staff. I’ve been staying here on and off for the last 3 weeks to support my Son who is working away from home for work. I cannot thank the staff for their help, service and professionalism enough. This isn’t a 5 or even a 4 star hotel but its clean, fabulous value and has friendly and attentive service. The staff have helped me work form the hotel, stay in comfort with my son and gone beyond the call of duty on many occasions. Thank you, I wouldn’t hesitate to stay here or recommend the hotel, for a friendly, great value stay with service and amenities. Well done all the team!!