Mercure Rennes Centre Place Bretagne

When we arrived we were informed that the lift was out of order. The desk clerk offered no help in taking our baggage up 2 flights of stairs. One of the young women staff member did help us after she saw us struggling with our bags. As we liked Rennes we thought we should stay another night and asked the male desk clerk, yes another one if this was possible. Yes he said and promptly booked us in. An hour later I received a text message to say he had made a mistake but he could book us into another hotel. Silly me, I assumed he meant any hotel. He of course meant another Accor hotel. The Accor hotel was 40 km away from the centre of Rennes. I told him to cancel it and I would make my own arrangements. On leaving the hotel the next morning no assistance was given by the male desk clerk to help with our bags. Yes the lift was still out of order after three days!! Another young woman, the cleaner by the way did assist us as she saw us struggle with our bags. A hotel with a couple of lazy and incompetent male desk clerks made this visit less than pleasurable. We will not be back

The hotel is small, but conveniently located. The breakfast (included) is so-so. But, the room was clean and comfortable for the few days we were there. But the real deal for me is how they helped me after we left. Despite all the traveling we do and how careful I am, I left our passports and about $800 in US currency in the safe. I didn't realize what I had done until we were hours away. I immediately called the hotel and the woman at the front desk went upstairs to the room I had occupied and rescued the items. She arranged to courier the items to me. Then the courier claimed there was no one available to accept delivery and returned them to the hotel. By this time we are even further on our trip and she resent them with a different courier and they were safely delivered to us. What a relief!!! Everything was intact and our trip continued smoothly. Here is a tip someone shared with me after words. The night before you leave, put on shoe you plan to wear the next day in, or on top of, the safe. I will do that on all future trips. Thank you Mercure.

Friendly staff and location is very good. The hotel lacks a restaurant and bar and in the tiny room, no desk to work from. This may be ideal for the tourist but if you are here for business and would like to get some work done, I suggest you go somewhere else.

Just had one night here - we cycled from St Malo. The hotel is bigger than it looks, entrance is on a side street but our room overlooked the main boulevard. Room was great, breakfast was excellent and there was plenty of bicycle storage. Reception were really helpful with restaurant recommendations...would happily stay here again.

Having read a few bad reviews about this hotel on our journey to the place, I was quite amazed on our arrival. It looks like it has been completely renovated and updated. Greeted warmly by the reception and booked in quickly. The room was clean, modern and very nice. In a previous post, said the bedsheets were threadbare, not the case. The hotel, parking is underneath the hotel, tight to get in, but OK with a medium size car. The hotel is situated near everything that a tourist requires. And even a SuperU Express 5 mins walk away. Overall a very pleasant 2 nights stay.

Rooms are spartan and very small, less than a foot between the bed and the wall. Bathroom is fine, but we got only ONE towel for two people. Very very noisy with a restaurant right outside where people partied until late. The parking is a disaster down a vertiginous ramp, only possible with a small car. Find another place to stay.

Great location, excellent bed, clean room, nice shower, superb breakfast— couldn’t ask for more!

The breakfast was very good, fresh and staff was hospitable. The hotel is new and very clean

My major complaint about this hotel that they failed to provide me with an adequate parking space for my car, even though I gave a call to the hotel before making a booking of the room. I explained that I am driving a relatively big car (Volvo XC90) and I need a parking space that could accommodate it. I was assured that this shouldn't be a problem. On my arrival I was told that there is no space to park my car in the backyard, but I can try to park it in the underground parking. An entrance to the underground parking is not designed for passing bigger than average cars and after several unsuccesful attempts I was told to try my lack and find a parking in the city. I was assured by the staff that it's Saturday evening and it should be free. Eventually I managed to find parking not too far from the hotel; however, it turned out that it is not free at all and I had to pay c.15 EUR for the overnight parking. Had I been honestly told that hotel is not able to accommodate my car I would consider a different hotel and would've avoided a one hour hassle to find a parking space for my car. That was a very disappointing experience!